Account Activity Fraud Agent

2 weeks ago

Montreal, Canada CIBC Full time

Account Activity Fraud Agent - Remote - Bilingual Join to apply for the Account Activity Fraud Agent - Remote - Bilingual role at CIBC About the Role Account Activity Fraud Agent – Remote, Bilingual. The role is part of CIBC’s Fraud Operation Contact Centre, monitoring client transactions and investigating fraud across multiple channels. Work is remote, with occasional on‑site visits. What You’ll Be Doing Monitor client transactions across debit cards, ATMs, OTC deposits and other banking channels to detect fraud. Identify, analyze and conduct investigations on suspected fraudulent activity. Mitigate fraud losses while providing a positive client experience. Agent@Home Program Requirements Work independently in a private, quiet workspace. Maintain wired internet connection with ≥15 Mbps download and ≥10 Mbps upload. Satellite internet providers prohibited. How You’ll Succeed Client focused – build long‑term relationships and encourage loyalty. Analysis – exercise decision‑making skills reviewing profiles, transactions, banking history and cheque images. Data Collection – compile data, investigate alerts, document actions accurately. Collaboration – communicate with clients, branches and stakeholders, and share best practices. Who You Are Client‑first mentality, purpose‑driven solutions. Respectful, listening, and inclusive. Data‑oriented, enjoys complex problem‑solving, communicates details meaningfully. Goal oriented, motivated to deliver best results. Values trust, teamwork and accountability. Fluent in French and English. What CIBC Offers Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support and MomentMakers program. Technological toolkit and innovative environment. Paid Purpose Day for personal growth. What You Need To Know CIBC is committed to inclusion; accommodation request at Mailbox.careers-carrieres@cibc.com. Legal eligibility to work in specified locations; valid work or study permit if applicable. May be required to complete attribute‑based assessments and skill tests (simulation, coding, French proficiency, MS Office). Job Location Mont-1155 Rene Levesque O Employment Type Regular / Full‑time Weekly Hours 37.5 hours per week. Skills Call Center, Communication, Customer Experience (CX), Teamwork. Seniority level Entry level Job function Sales and Business Development Industry Banking #J-18808-Ljbffr

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    Account Activity Fraud Agent - Remote - Bilingual Join to apply for the Account Activity Fraud Agent - Remote - Bilingual role at CIBC About the Role Account Activity Fraud Agent – Remote, Bilingual. The role is part of CIBC’s Fraud Operation Contact Centre, monitoring client transactions and investigating fraud across multiple channels. Work is remote,...

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