Seasonal Customer Experience Representative

Seasonal Customer Experience Representative 3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Avenir Energy Ltd.Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast‑paced, customer‑focused, field‑based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. Benefits: Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare. Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well‑being. Retirement Planning: RRSP and TFSA options with employer‑matching contributions to help you plan for your financial future. Work‑Life Balance: Generous vacation, floater days, and flexible time‑off programs to ensure you have time to recharge. Incentive Programs: Annual performance‑based rewards for both individual and company achievements. Job Summary: Seasonal Customer Experience Representative (CXR) is a vital part of our mission to deliver best‑in‑class service to our customers. As the first point of contact, you’ll represent the company's values and play a key role in building lasting relationships. Whether through phone, email, social media, or chat, you’ll handle a variety of inquiries with professionalism, empathy, and efficiency. Schedule: This role is in‑office. Standard office hours are 8:00 AM to 5:00 PM, Monday through Friday, with an approximate 40‑hour work week. Occasionally you may be expected to work outside these hours—including evenings or weekends—depending on business needs. This is a seasonal role, with an immediate start date and a target end date of March 27, 2026. Key Responsibilities: Open and manage customer accounts by recording and maintaining accurate account information. Respond to a high volume of customer inquiries across multiple channels, meeting an 85% service level. Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism. Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution. Identify opportunities to increase revenue through inside sales initiatives. Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre‑authorizations. Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability. Collaborate with internal departments to ensure smooth service delivery. Other duties as assigned to support branch and customer service operations. Qualifications: Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience. Strong communication and listening abilities to effectively manage customer interactions. Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM). Solid data entry and administrative skills with attention to detail and accuracy. Proven ability to multi‑task, prioritize, and handle stress in a fast‑paced environment. Problem‑solving capabilities and the initiative to be a self‑starter. Flexibility to adapt to changing priorities and customer needs. Full professional proficiency in both English and French is an asset. Knowledge & Skills: Strong customer service acumen with a results‑driven mindset. Proficiency in managing customer accounts, sales processes, and clerical duties. Understanding of credit and financial processes. Proficiency in modern communication tools and software systems. Ability to work both independently and as part of a collaborative team. Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. #J-18808-Ljbffr