Customer Relationship Manager

7 days ago


Ottawa, Canada Rogers Communications Full time

Join to apply for the Customer Relationship Manager role at Rogers Communications. Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs, and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry‑leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story. What You’ll Be Doing Meet and exceed annual sales quota requirements that include new business acquisition and base revenue retention. Grow and manage the business within the defined base of existing accounts. Sourcing and seeking out new business opportunities. Act as the single point of contact for selling and servicing wireless business opportunities. Create and generate customer pricing quotes, and quarterback internal business case reviews. Maintain accurate sales status in Salesforce, forecast, plan accounts, and perform various administrative responsibilities. What You Bring A disciplined approach to sales and account management to ensure all key performance indicators are met. 3+ years of business sales experience, preferably in a telecommunications setting. Familiarity with CRM and tracking applications. Strong communication skills with business acumen to ensure business development conversations about client strategy, challenges, and strategic imperatives. Demonstrated knowledge of modern selling techniques and virtual account management skills and acumen. Passion to constantly learn and improve. To protect our people, brand, and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. Schedule: Full time • Shift: Day • Work Location: 475 Richmond Rd. (100), Ottawa, ON • Travel Requirements: Up to 25% • Background Check(s) Required: Criminal Record and Credit Check We believe a strong business is built on a diverse workforce where equity and inclusion are core. We embrace diversity, celebrate different perspectives, and work toward creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We support candidates experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best. You matter to us For any questions, please visit the Recruitment Process FAQ. #J-18808-Ljbffr



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