Customer Experience Representative

Join to apply for the Customer Experience Representative role at SNDL Inc. Work Location: Value Buds Fletchers Meadow. Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is to deliver value to cannabis consumers by offering high-quality products in convenient locations at everyday low prices. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the world of cannabis. This role is ideal for those who enjoy building relationships, are eager to learn, and want to make a positive impact in a growing industry. Overview The Customer Experience Representative role includes, but is not limited to the following responsibilities: Responsibilities Greet customers as they enter the store, engage in conversations, and build relationships to understand their specific needs. Create a welcoming and positive atmosphere for all customers, ensuring an enjoyable shopping experience. Educate customers on cannabis products, strains, and consumption methods while promoting safe and responsible usage. Answer customer inquiries with accuracy and enthusiasm, ensuring customers feel supported and informed. Promote Nova Cannabis’s culture and brand by participating in merchandising and promotional activities. Work collaboratively with Store Managers and team members to meet and exceed sales goals. Maintain a high level of product and service knowledge by staying up-to-date on industry legislation, trends, and new products. Participate in routine store maintenance, ensuring cleanliness and organization are always a priority. Complete customer transactions using the POS system, adhering to cash handling and Loss Prevention procedures. Monitor inventory levels and assist with restocking products to maintain availability for customers. Regulatory Adherence Comply with all federal and provincial cannabis regulations, including certifications and operational requirements. Province-specific certifications: BC: Selling It Right Certification. AB: SellSafe Certification. SK: Cannabis Retail Training Program (CRTP). MB: Cannabis Retail Worker Training Program (CRWTP). ON: CannSell Certification. Adhere to Nova Cannabis’s policies, SOPs, and social responsibility programs as required by provincial regulatory bodies. Follow all Occupational Health and Safety (OH&S) policies and procedures. Experience and Qualifications Minimum: 2 years of customer service experience. Minimum: 2 years of retail and/or hospitality experience preferred. Cannabis, liquor, or healthcare experience is an asset. High School Diploma or equivalent. Mandatory Province Certifications: BC: Selling It Right Certification. AB: SellSafe Certification. SK: CRTP Certification. MB: CRWTP Certification. ON: CannSell Certification. Must complete and pass a Criminal Record Check. Working knowledge of cannabis regulations in the applicable province is preferred. Personal Characteristics and Requirements Excellent customer service skills with a positive attitude and the ability to engage with customers. Quick thinker with strong problem-solving skills. Open-minded, adaptable, and continually seeking ways to improve. Passionate about creating a positive, tailored experience for every customer. Strong communication skills (written and verbal) with a professional demeanor. Reliable, responsible, and detail-oriented. A team player who supports the overall success of the business. Upholds ethics and confidentiality with a high level of discretion. Age Requirement: 18+ (AB), 19+ in BC, SK, MB, ON (as applicable). Reliable transportation to commute to/from work. Job Details Job Type: Part-time. Work Location: In person. Why Join Us? Nova Cannabis is passionate about the evolving cannabis industry and is committed to a positive, educational shopping experience for every customer. As a Customer Experience Representative, you’ll gain valuable knowledge, be part of a supportive team, and play a key role in shaping the future of cannabis retail. #J-18808-Ljbffr