Billing Administrator

Billing Administrator - Utility Distribution, Fulltime Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well‑being of the Oakville community. Oakville Hydro is a two‑time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association. Oakville Hydro has also been recognized as one of Canada’s Safest Employers. At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer‑focused, team‑oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses. About the Role We are looking for dynamic individuals with exceptional customer service and technical skills. The Billing Administrator is accountable for supporting the Customer Service and Billing departmental functions, including answering customer inquiries, collecting data for billing purposes, and producing timely and accurate customer bills. Duties Include Respond to customer inquiries and complaints in person, by phone, and in writing Receive, interpret, and summarize customers’ requests (including lawyers) to finalize existing billings Review and process customer forms and requests Initiate process adjustments to customer accounts Complete Validation, Estimation, and Editing (VEE) of meter read data and reports (electric and water) in preparation for billing Update electric and water readings in Northstar, as required Verify, change, and enter water meter information into the Northstar system Process regular on‑cycle billing and final billing Process customer payments Administer permits, and schedule disconnections and reconnections Administer the collection process for overdue accounts Communicate with stakeholders to ensure timely and accurate processing of customer meter‑to‑cash transactions Other duties as assigned by supervisor Required Skills, Qualifications and Experience Grade 12 high school or equivalent Minimum of 2 years’ experience in a Billing and/or Customer Service environment Experience with billing procedures, schedules, and adjustments would be an asset Intermediate working knowledge of personal computers including Windows‑based software such as Outlook, Microsoft Teams, Excel, Access, PowerPoint, etc. Working knowledge of customer information systems (e.g., Northstar) would be an asset Strong accounting skills Working knowledge of billing and adjustment procedures Solid understanding of reading and billing schedule Strong decision‑making and problem‑solving skills related to electricity and water consumption to produce accurate billing Excellent written and verbal communication skills Excellent time management and organization skills Strong interpersonal skills and the ability to use tact and discretion when interacting with internal and external customers Displays a keen attention to detail and can prioritize accordingly in a demanding and fast‑paced environment Embraces a culture of innovation and continuous improvement Is a fast learner who can adapt to an ever‑changing environment Is agile, responsive, and displays a sense of urgency Other Success Factors Be a brand ambassador – enable, engage, encourage, and exemplify the behaviours and attitudes of the brand Stay a step ahead – be in‑tune with key industry disruptions, such as electrification of transportation, grid modernization, and Smart Grid Communicate – stay informed of company events, industry news, and advancement in technologies Is customer‑centric and displays an attitude of commitment and excellence with service delivery Have a futuristic and proactive mindset with the ability to foresee problems and act as required Be a creative thinker with strong planning, organization, and execution skills Have strong planning and problem‑solving skills with the proven ability to identify, analyse and correct unusual occurrences within systems and consider all relevant information when making a decision Displays keen attention to detail and prioritise accordingly in a demanding, fast‑paced environment Is a fast learner who can adapt to an ever‑changing environment Excellent interpersonal and communication skills Embraces a culture of innovation and continuous improvement Oakville Hydro is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require. #J-18808-Ljbffr