Senior Technical Program Manager New Waterloo, Canada

Carta connects founders, investors, and limited partners through world‑class software, purpose‑built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure. Together, Carta is creating the end‑to‑end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets – a connected ERP for private capital. At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Technical Program Manager, you’ll work to: Serve as the program lead for strategic technology initiatives across business units including GTM Ops, Finance, Sales, Delivery and Procurement Manage end‑to‑end program execution, from scoping and requirements gathering to implementation and post‑launch support Partner with cross‑functional stakeholders—including Engineering, IT, Business Operations, Security, and Compliance—to deliver scalable systems architecture and integrated processes Lead governance, prioritization, and capacity planning processes for Business Systems roadmap Orchestrate cross‑functional projects involving the optimization and integration of enterprise applications such as Salesforce (CRM), Finance systems etc Define and track key program metrics, proactively identify risks, and maintain ongoing stakeholder communication Translate business needs into detailed requirements and technical solutions, ensuring alignment between teams and delivery timelines Champion best‑in‑class tooling, automation, and documentation for processes spanning q, Lead‑to‑Customer , Quote‑to‑cash, Case /Knowledge Management and Customer onboarding Provide mentorship and thought leadership to junior SA and Engineers on the team The Team You'll Work With We are seeking a highly driven and experienced Lead Technical Program Manager (TPM) to oversee large‑scale programs and cross‑functional initiatives within our Business Systems team. In this leadership role, you will be responsible for aligning enterprise systems and technology platforms with key business strategies across Operations, Finance, HR, Legal, Sales, Delivery and other corporate functions. You will drive both the strategic planning and technical execution of complex initiatives while ensuring operational efficiency and scalable growth. About You 7+ years of experience in program management, with a minimum of 3 years in a lead or senior TPM role working with enterprise systems Deep understanding of core business processes such as Lead‑to‑Customer , Quote‑to‑cash, Case /Knowledge Management and Customer onboarding Familiarity of AI/ML technologies and their applications in enterprise automation (e.g., LLMs, NLP, OCR, intelligent agents) Proven ability to manage complex cross‑functional programs with multiple dependencies and stakeholders Strong understanding of SaaS, cloud‑based tools and enterprise IT infrastructure Track record of delivering scalable, integrated solutions that drive operational efficiency Excellent communication, stakeholder management, and organizational skills Experience with Agile/Scrum, SDLC, and change management methodologies Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; MBA or PMP is a plus Preferred Qualifications Experience in a high‑growth, fast‑paced technology company Experience implementing or supporting systems like Salesforce, Workato, Zoura, Conga, or similar tools Experience integrating AI‑driven tools such as OpenAI APIs, Google Vertex AI, Azure AI, or internal MLOps platforms within business systems Familiarity with security, compliance, and audit processes Strong analytical, problem‑solving, and decision‑making abilities What You’ll Gain Opportunity to lead enterprise‑defining programs at the intersection of technology and business operations Autonomy to drive impact across teams and influence strategic decision‑making Exposure to C‑level and departmental leadership across the enterprise A collaborative, inclusive culture that values continuous learning and innovation At Carta, you’re not just an employee. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross‑functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets. Disclosures We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Please note that all official communications from us will come from an @carta.com or @carta‑external.com domain. Report any contact from unapproved domains to security@carta.com. Voluntary Self‑Identification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury As set forth in Carta’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr