Account Manager

About StackTeck Systems Limited StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and thinwall packaging; as well as complete system integrations including IML. StackTeck has dedicated R&D, testing and part sampling facilities, in addition to plastic part design, prototyping, engineering, and manufacturing capabilities. StackTeck Systems Ltd. is located 8 km north of Toronto’s Pearson International Airport. What We Offer Convenient location with quick 407 and 427 highway access and public transit to our door. Competitive compensation based on experience, including bonus/commission incentives. Educational Assistance Program including training, development and post-secondary education with reimbursement. Company matching contributions to retirement savings plan (RRSP). Comprehensive group benefit plan including medical, dental, life insurance coverage and generous HCSA. Summary The Account Manager is the primary owner of the customer relationship and is responsible for developing and executing the strategic account plans. This position is responsible for providing the customer with technical and commercial support with the goal of expanding StackTeck’s overall share of their business. The role requires highly professional direct interaction with Customers, the Sales Team and other Internal Teams in order to deliver clean programs/projects into the business. The Account Manager promotes StackTeck’s values at all times and sets the stage so that StackTeck can demonstrate our commitment to “Going Beyond”. Candidate must have a proven record in technical sales and key account management. Major Responsibilities Strategic account management and development for PET & Plastic Injection Molding Products. Present account strategy and obtain approval including new business opportunities in existing accounts. Set and track sales account targets, aligned with company objectives. Direct communication with customers, both local and internationally and lead and attend customer visits. Leverage consultative sales techniques to identify solutions for customer challenges. Program management of orders – responsible for delivering clean orders (technically and commercially) into the business. Lead order confirmation meetings to ensure customer requirements are met. Manage/execute qualification, customer service issues and customer complaints in conjunction with the Program Manager & Operations Team. Act as the ambassador for the customer within StackTeck and for StackTeck with the customer. Travel as required (25%+) to meet customer and deliver presentations. Willingness to take on additional tasks/projects as required by the business. Back up the Program Manager as needed including hosting customer visits. Minimum Qualifications Minimum 6+ years’ experience B2B sales/sales support role within the plastics industry. Experience and technical knowledge in plastic injection molding (Automation & PET preforms is considered a strong asset). Bachelor's degree in Engineering, Business or related field preferred. Excellent communication, presentation and negotiation skills. Outstanding leadership and organizational skills. Excellent multi-tasking ability and proven problem-solving skills. Excellent knowledge of MS Office; Working knowledge of CRM software an asset. Proven ability to influence and lead without direct authority. Behavioral Decision Making: Utilizing effective process to make decisions. Teamwork: Working effectively with others – Project Implementation/Execution involvement. Analytical Skills: Strong analytical and problem solving aptitude. Attention to detail. Interpersonal Skills: Effectively communicating, building rapport and relating well to people at all levels. Accessibility In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), StackTeck will provide accommodation, accessible formats, and communication supports for the recruitment process upon request. Seniority Level Mid-Senior level Employment Type Full-time Job Function Sales, Business Development, and Engineering Industries Plastics Manufacturing, Manufacturing, and Industrial Machinery Manufacturing #J-18808-Ljbffr