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Customer Service Representative

4 months ago

Montreal, Canada Adecco Canada Full time
Adecco recherche une personne dynamique et axée sur le client pour le poste de Service à la clientèle. Ce rôle, dans le secteur de la vente au détail, exige un candidat ayant d'excellentes compétences en communication, une compréhension approfondie de nos produits et un engagement envers la prestation d'un service à la clientèle de premier ordre.
  • Lieu: Saint-Leonard, QC
  • Salaire: $19.00- $21.00
  • Type d'emploi: Contrat de 12 mois (8 heures par jour)
Le Représentant service à la clientèle aura les responsabilités suivantes :
  • Fournir un service courtois et efficace basé sur une excellente connaissance de nos produits afin de maximiser la satisfaction de la clientèle.
  • Maintenir les procédures établies de contrôle des stocks.
  • Gérer les garanties, les politiques et les procédures d'autres entreprises, en prenant des décisions opérationnelles quotidiennes.
  • Coordonner les commandes de pièces et d'outils, en assurant un suivi auprès des clients.
  • Superviser des processus tels que le contrôle des espèces, les retours, les garanties et les formalités quotidiennes pour respecter les normes d'audit interne.
  • Mettre en œuvre des normes de propreté.
  • Responsable de l'ouverture et de la fermeture de la succursale de service, y compris la caisse et les vérifications informatiques.
  • Mettre en œuvre des promotions et des programmes de succursale en collaboration avec le gérant de succursale.
  • Contribuer aux expéditions et réceptions de la succursale.
  • Favoriser des relations avec les représentants locaux et les gestionnaires de territoire pour améliorer les activités de service.
Le Représentant service à la clientèle doit répondre aux exigences obligatoires suivantes :
  • Être autorisé à travailler et résider au Canada.
  • Être titulaire d'un diplôme collégial ou universitaire.
  • Avoir de l'expérience dans la vente au détail est un atout.
  • Posséder de fortes compétences en communication et en leadership ; une expérience directe du travail avec le public.
  • Bilinguisme – français et en anglais
  • Avoir des compétences avérées en vente et en organisation.
  • Avoir la capacité d'accomplir des tâches dans des délais serrés.
  • Être compétent en informatique, notamment dans l'utilisation de Microsoft Office.
Si vous êtes intéressé à postuler au poste de Représentant service à la clientèle, veuillez soumettre votre CV en cliquant sur « Postuler avec Adecco
*Cet emploi nécessite d’être en contact régulier avec des partenaires situés hors Québec, la maîtrise de la langue anglaise est donc exigée.
English Version**
Adecco is seeking a dynamic and customer-focused individual for the position of Customer Service. This role, within the retail sector, requires a candidate with excellent communication skills, a keen understanding of our products, and a commitment to delivering top-notch customer service.
  • Location: Saint-Leonard, QC
  • Pay Rate: $19.00- $21.00
  • Job Type : Contrat de 12 mois (8 heures par jour)
The Customer Service Representative will have the following responsibilities:
  • Provide courteous and efficient service based on an excellent knowledge of our products to maximize customer satisfaction.
  • Maintain established inventory control procedures.
  • Manage warranties, policies, and procedures from other companies, making daily operational decisions.
  • Coordinate orders for parts and tools, ensuring follow-up with customers.
  • Oversee processes such as cash control, returns, warranties, and daily formalities to comply with internal audit standards.
  • Implement cleanliness standards.
  • Responsible for opening and closing the service branch, including cash register and computer checks.
  • Implement branch promotions and programs in collaboration with the branch manager.
  • Contribute to branch shipments and receipts.
  • Foster relationships with local representatives and territory managers to enhance service activities.
The Customer Service Representative must meet the following mandatory requirements:
  • Must be a College or university graduate.
  • Bilingual (French and English)
  • Retail sales experience is an asset.
  • Strong communication and leadership skills; direct experience working with the public.
  • Demonstrated sales and organizational skills.
  • Ability to perform tasks within tight deadlines.
  • Proficient in computer skills, especially Microsoft Office
If you are interested in applying to the Customer Service " role, please submit your resume by clicking "Apply with Adecco."
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