Current jobs related to Technical Support Specialist - Kelowna - SKYTRAC
-
Technical Product Support Specialist
3 weeks ago
Kelowna, Canada Motivewave Full timeThe Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and...
-
Technical Product Support Specialist
4 weeks ago
Kelowna, Canada Motivewave Full timeThe Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and...
-
Technical Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Management, LLC Full timeTechnical Support Specialist Location: Remote (preferably Canada)Department: Customer Support About Us Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations. Our solutions empower organizations...
-
Technical Support Specialist
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Full timeAbout UsSoutron Global is a B2B SaaS company that transforms how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the core of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.LocationRemote...
-
Technical Support Specialist
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hive.co Full timeJoin to apply for the Technical Support Specialist role at Hive.co At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry‑leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our...
-
Technical support specialist
3 weeks ago
Longueuil, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada D-BOX Technologies Inc. Full timeWe are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for...
-
Technical Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Shakudo Full timeAbout the Job & ShakudoAt Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.As we...
-
Technical Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceTitan Full timeReady to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you...
-
Technical Support Specialist, Financials
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceTitan Full timeTechnical Support Specialist, Financials Join to apply for the Technical Support Specialist, Financials role at ServiceTitan Get AI-powered advice on this job and more exclusive features. Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun...
-
Technical Support Specialist
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Taskify AI Full timeTechnical Support Specialist (Remote) Pay: Competitive monthly compensation up to $10,000, based on role and performance We’re looking for detail-oriented professionals to support a variety of content and AI-related evaluation tasks. This role involves reviewing written material, analysing responses, and helping enhance the quality, accuracy, and clarity...
Technical Support Specialist
4 weeks ago
SKYTRAC is a leader in transforming aviation communication through cutting‑edge satellite and cellular technologies. Trusted by operators, OEMs, and organizations worldwide, SKYTRAC serves over 800 customers across all aerospace sectors. Our Low Earth Orbit (LEO) satellite solutions are redefining connectivity and reshaping the future of aviation. The Technical Support Specialist provides first‑line support for SKYTRAC’s global customers, initially focusing on incoming calls to build troubleshooting, communication, and product expertise. As expertise is gained, the role expands to diagnosing and resolving hardware and software issues, translating faults into clear corrective actions, and ensuring timely resolution. As the first point of contact, the role maintains proactive communication and collaborates across teams to deliver exceptional service. This position is based in our Kelowna, BC, office, which is a requirement to ensure collaboration with the broader team. The ideal candidate is an excellent communicator with strong verbal and written English skills, capable of effectively engaging both technical and non‑technical audiences. They have a proven ability to troubleshoot technical issues, providing clear resolution instructions to ensure effective problem‑solving and customer support. The Technical Support Specialist will: Serve as the initial point of contact for all incoming customer phone calls, ensuring timely and effective troubleshooting, transitioning to sharing this responsibility with team members. Prioritize and assign customer inquiries to ensure proper ownership and meet KPI targets. Quickly resolve aircraft on the ground (AOG) issues. Act on requests from the customer support portal or calls. Offer feedback on product enhancements based on field experience and customer input. Regularly communicate with customers, following up on technical issues. Facilitate communication channels for customer interaction, including AOG cases and special attention plans. Support the development of revenue‑generating opportunities, including quotations for in‑service modifications and out‑of‑warranty support. Assist in warranty disposition and conduct root cause analysis for technical issues. Analyze, reproduce, troubleshoot, and resolve product defects. Support the creation of technical documentation, such as Field Service Bulletins, User Manuals, and Maintenance Manuals. Provide on‑site installation and field support to customers, with potential short‑term assignments at customer sites. Deliver training to customers on SKYTRAC products. What You Bring Candidate Must Have’s Demonstrated experience in a technical support or adjacent customer‑facing role. Familiarity with aviation systems or a similar complex technical environment. Experience in prioritizing and addressing customer inquiries to meet KPI targets. Familiarity with creating and maintaining technical documentation, including internal and external user manuals. Experience assisting in warranty disposition and conducting root cause analysis for technical issues. Ability to deliver remote and on‑site training to customers on SKYTRAC products, with on‑site travel within North America anticipated to be up to 10% of the role. Must hold a valid passport. This will make you stand out Bachelor’s degree in a relevant technical field such as Information Technology, Engineering, Computer Science or a valid AME‑E/M1/M2 license. Minimum three years of experience in an equivalent technical role. Previous experience troubleshooting and maintaining satcom systems. Familiarity with avionics and aircraft systems and the ability to quickly understand new systems. Relevant technical certifications such as CompTIA A+, Network+ or other industry‑specific certifications demonstrating a strong foundation in technical skills. In‑depth knowledge of APIs, data transmission protocols, and IP network infrastructure. At SKYTRAC, we are a dynamic team of passionate experts. We are driven and dedicated; we take ownership of our work, and we are committed to delivering results. We value individuals who are proactive, take initiative, and demonstrate a high level of professionalism and integrity in everything they do. We thrive in a fast‑paced, ever‑evolving environment, embracing challenges with agility. Our commitment to growth and development has made us the trusted subject‑matter experts we are today. Benefits A positive and collaborative work culture. Engaging team‑building activities. Flexible work hours. Competitive compensation and comprehensive benefits package. Performance‑based bonuses. Additional days off beyond vacation entitlement. This position is for an existing vacancy within our Customer Support & Service team. The salary range for this role is $55,000 - $60,000 CAD. The range posted is a guide and may not represent the compensation offered to the successful candidate. Compensation is based on the skills, knowledge, experience, and qualifications brought to the role. #J-18808-Ljbffr
