Director, Culture Transformation

At 1-800-GOT-JUNK culture isnt a set of values on the wall its how we make decisions solve problems and deliver for our customers every day.As we evolve into a multi-product customer‑obsessed organization operating through a Product Operating Model were rethinking not just what we do but how we do it.Were looking for a Culture Transformation Director to help shape and operationalize that shift. This role will build the frameworks habits and systems that make empowered agile and customer‑driven work scalable across the business. Partnering closely with Program Strategy Learning and Product leadership youll help close the gap between cultural aspiration and everyday execution embedding new ways of thinking deciding and collaborating.This is a hands‑on systems‑level role for someone who understands that culture change isnt a campaign its the deliberate design of how people think feel and interact at work. Youll translate strategy into practice helping teams move faster collaborate more effectively and make better decisions with clarity and confidence.What Youll DoLead and Scale Empowered Ways of WorkingDesign and embed the One-Team Operating Model and Decision Frameworks that push decision‑making closer to the customer and enable faster more aligned execution.Build the frameworks and tools that enable leaders to balance autonomy and alignment ensuring clear SPAs defined decision rights and transparent goals.Partner with Technology Product and Learning to integrate Lean & Agile mindsets and rituals into daily work.Serve as an Agile Coach to teams and leaders implementing and facilitating retrospectives sprint planning and experimentation loops that translate mindset into measurable improvement.Measure and improve key empowerment metrics : decision speed ownership at the team level and cross‑functional collaboration.Accelerate Innovation Adaptability & LearningChampion a test‑and‑learn culture where experimentation is part of everyones job.Launch and sustain the Agile Innovation Loop making small bets learning fast and scaling what works.Create lightweight tools and rituals that help teams share insights and retire low‑value work.Partner with leaders to recognize and celebrate useful misses that drive future success.Design Systems that Sustain CultureOperationalize core cultural frameworks Feedback & Radical Candor Working Agreements the Metrics Hub and the Customer Insight Hub to make culture visible actionable and measurable.Design habit‑building mechanisms that reinforce desired behaviors through repetition reflection and recognition turning principles like empowerment clarity and transparency into muscle memory.Partner with executives to run quarterly Culture Reviews that track empowerment innovation and adaptability pulse metrics.Ensure tight alignment between culture organizational design and our evolving Product Operating Model.Build Behaviours that Drive TransformationTo shift from intention to impact this role will help teams and leaders visualize the ideal state understand the current state and actively close the gap through daily behavior change.Youll identify and embed new norms to replace legacy habits focusing on :Legacy project mindsets Product‑centric thinking : Moving from project completion to ongoing value delivery and customer outcomes.Resistance to change Curiosity and adaptability : Building comfort with iteration ambiguity and feedback loops.Cultural vision Team execution : Ensuring leaders translate what we value into how we behave every day in every interaction.Foster Cross‑Functional CollaborationCreate conditions for x‑functional teams to operate as one system not a collection of sub‑cultures.Develop shared language rituals and norms that align Product Tech Strategy and Operations teams around a common definition of customer value.Introduce cross‑team retrospectives and alignment forums to identify friction and reinforce collaboration patterns that accelerate delivery.Partner with Business Partners and senior leaders to address cultural barriers that slow alignment or decision‑making between functions.Inspire Leadership and ConnectionAct as a trusted advisor to senior leaders helping them model transparency clarity and radical candor.Foster belonging and trust through shared rituals consistent feedback practices and visible leadership signals.Build internal capability by coaching People & Culture partners and senior leaders to sustain transformation independently over time.Measures of ValueSpeed to value : Faster more frequent delivery of customer value.Team maturity : Higher‑performing self‑organizing cross‑functional teams.Customer focus : Improved alignment to real user needs and feedback.Business agility : Greater ability to respond to change and market shifts.Employee engagement : Empowered teams with clearer purpose and ownership.About YouYou are a culture architect part strategist part coach part designer of systems that help people thrive. You combine empathy and precision understanding that sustainable change comes from clear frameworks and consistent habits.You bringProven experience leading cultural or organizational transformation in complex multi‑stakeholder environments.Deep understanding of Lean Agile and Product Operating Models and how to embed these into team habits and rituals.Expertise in leadership development behavior change and systems design.A track record of building measurable programs that shift how teams work decide and learn.Exceptional coaching facilitation and communication skills you make frameworks simple language clear and change accessible.A collaborative humble leadership style that balances accountability with curiosity compassion and courage.Measures of SuccessIncreased decision speed and percentage of decisions made at the team level.Widespread adoption of the Decision Framework One‑Team Operating Model and Radical Candor practices.Growth in experimentation cadence and adaptability pulse scores.Measurable lift in speed to value team maturity and cross‑functional collaboration.Clear consistent cultural signals from leaders and a workforce that feels more empowered connected and capable of driving change.Required Experience :DirectorKey SkillsFundraising, Management Experience, Coaching, Analysis Skills, Strategic Planning, Team Management, Budgeting, Leadership Experience, Mentoring, Public Speaking, negotiation, Supervising ExperienceEmployment Type: Full‑TimeExperience: yearsVacancy: 1 #J-18808-Ljbffr