Operations Supervisor

Drive Change, Lead Teams, Deliver Smiles. Supervisor Opportunity Awaits As a supervisor, you will report directly to the Operations Manager and play a key role in ensuring the safe, reliable, and efficient delivery of student transportation services. You will oversee daily operations in your assigned area, support drivers, and act as a bridge between schools, internal support teams, and management. This position requires strong leadership, adaptability, and a focus on safety and customer service. Your Role: Oversee daily operations of Student Transportation services in assigned areas Coordinate internal logistics between the Schools Division and support teams such as HR, Maintenance, and Health & Safety Supervise and support drivers, ensuring compliance with contract standards and operational needs during staff absences Monitor staff performance through site visits, incident reports, and conduct follow-ups as needed; provide input for annual performance reviews Help with day-to-day operational tasks, including fueling and maintaining cleanliness of buses Arrange and support training sessions in coordination with Health & Safety Track and review KPIs with drivers; report outcomes to the Operations Manager Remain on-call for divisional emergencies, including evenings, weekends, and holidays Maintain work schedules and ensure adequate route coverage at all times Fill in and drive school routes as needed Oversee completion of ghosting and deficiency reports monthly Act as the main contact for internal support teams and assist with employee engagement through regular check-ins and meetings Requirements Your Profile: You are safety-focused and prioritize the well-being of others You are a safe driver with a clean driving record You have a valid "B" Class licence (preferred) or willing to upgrade You can provide a clean Criminal Record Check and Vulnerable Sector Screening You have intermediate to advanced verbal and written language skills (equivalent to B2 to C1 levels) You have a strong knowledge of London and the surrounding areas You think quickly on your feet and solve problems creatively by thinking outside the box You can work independently and manage your time effectively You are comfortable working at a fast pace and in an environment where things can change quickly You have post-secondary education or an equivalent combination of experience and training You bring a minimum of 2 years' experience in a similar role You have intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook You offer excellent and proven customer service experience You bring valuable experience in student transportation (an asset) You have experience working in a unionized environment You are available to work a rotating schedule Monday to Friday (6:00am to 3:00pm, 7:00am to 4:00pm, or 8:30am to 5:30pm) with flexibility for business needs You are comfortable working outside regular business hours when required You are comfortable being on call every 4th weekend Your Location: This role is based out of our 573 Admiral Court office in London, Ontario. Please note that this is a 100% in-office position Salary Range: This is a full-time salaried position with a pay range of $53,000-$57,000 annually, based on the candidate's experience, education, and skill set Benefits By joining the Voyago Schools team in London you'll find: We offer a competitive wage We provide paid training The full-time comprehensive benefit package is available Employee and Family Assistance Program Growth orientated company Award winning Great company culture The Perks: We offer free licence upgrade We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We offer our employees opportunities to build their own experience within a local, global Group Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants, however, only those under consideration will be contacted. #J-18808-Ljbffr