General Manager, Production

2 weeks ago


Oakville, Canada Aviva Canada Full time

OverviewGeneral Manager, Production (Collision Repair Centre) – MississaugaBacked by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, Powered by Solus, is an innovative new collision repair facility focused on transforming the customer experience. We’re not just fixing vehicles – we’re removing barriers and helping customers get back to what matters most, faster and easier than ever before.We are looking for an experienced General Manager, Production to oversee the daily operations of the Aviva AutoCare Centre in Mississauga. You will lead the autobody repair shop to ensure efficient and profitable service delivery while managing staff, customer satisfaction, and maintaining high performance and quality standards for Aviva’s customers.Role highlights: participate in a milestone journey to build the autobody shop of the future within a brand-new facility equipped with state-of-the-art tools and technology.What You’ll DoOversee daily activities including scheduling repairs, managing inventory, and ensuring the auto body shop operates effectively and efficiently.Contribute to the centre’s profitability while focusing on customer experience and cost containment.Identify opportunities that promote customer satisfaction and process improvement.Ensure all repairs meet high standards and industry regulations using a repair-first mentality.Serve as a liaison between customers and the body shop team.Maintain quality and technical standards within the site.Deliver on promises to customers to minimize vehicle downtime.Identify causes of issues and blockages that interrupt workflow and problem-solve.Commit to an environment of continuous improvement.Hire, train and supervise technicians and support staff, ensuring they are trained, skilled and motivated.Make decisions based on knowledge and data; complete performance reviews and development of talent.What You’ll BringMinimum of 5 years management experience in the collision repair industry.Post-secondary education.Previous leadership experience in the automotive industry.Valid driver’s license.Leadership and customer service skills.Strong knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures.Excellent organizational, time management and interpersonal skills.Strong ability to multi-task.What You’ll GetCompetitive annual base salary that reflects your skills, experience, knowledge and qualifications.Medical and dental benefits.Eligibility for annual bonus – based on performance.Retirement savings options including optional group RRSP.Competitive vacation package.Opportunity for career development and professional education support.Uniforms provided as appropriate; on-site showers and break room for a clean and safe work environment.Please note that we may use AI tools to assist in the recruitment process. This is a new position posted externally. Aviva Canada/Aviva AutoCare Centre provides accommodations for employees with disabilities. If you require accommodations, please contact your Talent Acquisition Partner. #J-18808-Ljbffr


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