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Professional Services Engagement Specialist

4 months ago

Ottawa, Canada Thales Group Full time

Professional Services Engagement Specialist page is loaded Professional Services Engagement Specialist Apply remote type Hybrid locations Ottawa time type Full time posted on Posted Yesterday job requisition id R0250073 Location: Ottawa, CanadaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Ottawa, Ontario (Hybrid)

Thales is looking for a Professional Services Engagement Specialist who manages professional services opportunities and customer engagements requests in the Americas region:

In this position, you will partner with sales, pre-sales, product management, engineering, training and business development teams to accurately gather customers technical and business requirements and determining and positioning the most appropriate services offering. This is a sales overlay function that is responsible for scoping and pricing Professional Services consulting offerings and in some cases, upsell solutions to the customer. 

This is a technical role with internal stakeholder and external customer facing responsibilities. The individual will work with cross functional teams to scope services for Thales Data Production and Identity and Access Management products.

Key Areas of Responsibility

  • Support Sales to accurately gather customers technical and business requirements and determine the most appropriate services offerings. Create complex SOWs and efforts estimation with input from delivery team.

  • Identify and validate the need to create new prepackaged services, recommend required updates based on new product features, roadmap, and identified dependencies. Suggest and support the retirement of prepackaged services.

  • Collaborate with sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to scope, deployment approach, timeline and deliverables.

  • Provide support in answering technical aspects of customers RFP, related to Professional Services.

  • Lead technical solution design for new PS offers and customers’ use cases which translate customer requirements into delivery engagements.

  • Negotiate the terms and conditions of the service engagements with Sales and Customers; and follow-up with delivery consultant to upsell services to customer.

  • Implement strong program management practices (change requests, issue management, risk management and decision tracking), client implementation methodologies and management best practices.

  • Use SFDC for opportunity management and reporting to ensure opportunity SLAs are met, POs are processed, resources are assigned, and customer start dates are agreed on.

Minimum Qualifications

  • B.S. degree in Math, Science, Computer Science, Software Engineering, Cybersecurity or other related specialized technical discipline.

  • Minimum of 5+ years of experience with information security technology and processes, specifically cryptography in professional services, pre-sales or customer support operations, in large enterprises.

  • Proven ability to understand the business requirements and convert them into solution designs.

  • Significant practical experience in managing technical solutions and services engagements.

  • Solid background in cryptography and experience in networking and network security protocols.

  • Solid background in Identity and Access Management; with demonstrated knowledge of information security principles and practices.

  • Strong ability to document requirements and to scope work with experience in technical contracts and services agreements definition.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

Special Position Requirements

Schedule: Normal Business Hours. Ability to work under stress and managing tight deadlines, changing work environment.

Travel: Ability to travel up to 10% of the time.

What We Offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

•Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

•Company paid holidays, vacation days, and paid sick leave. 

•Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

•Employee Discounts on home, auto, and gym membership.

Why Join Us?

Say HI and learn more about working at Thales click here .

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Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

About Thales

In a world that is increasingly fast moving, unpredictable – and full of opportunities, trust is essential for societies to flourish. Trust in our institutions. Trust in our systems. Trust in technology. Trust in each other.

And the people we all rely on to make the world go round, they rely on Thales. They come to us with big ambitions: to make life better, to keep us safer.

From the bottom of the oceans to the depths of space and cyberspace, we help our customers navigate uncertainty with confidence and new frontiers with optimism. Thinking smarter and acting faster - mastering ever greater complexity and every decisive moment along the way.

We collaborate to architect and deliver high technology solutions that are both imaginative and resilient, human-centered and sustainable. So that together we can harness the extraordinary power of technology to build a future we can all trust.

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