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New Patient Coordinator

4 months ago

Old Toronto, Canada Jooble Full time
We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website docbraces has a new, exciting full-time opportunity We are expanding and are now looking for one Bilingual (English/French) Call Center Agent to join our Fredericton, NB team. Canadian Orthodontic Partners support a national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.
  • Fluency in English and French is a requirement for this position.
  • This position is Monday to Friday, with day and afternoon shifts between 8:00am to
9:00pm.
  • Wages: Bilingual French/English - $18/hr
  • This position is an in-office role, based out of the Fredericton Call Centre.
Key Responsibilities
  • Place outbound follow-up calls to warm sales leads in a consistent and professional
manner.
  • Receive calls from prospective patients via telephone to help them book their
consultation appointment
  • Contact prospective patients who have requested a consultation appointment online
  • Communicate to patients about our benefits, and values in order to schedule the
consult.
  • Explain what their first consult will entail
  • Reschedule patient consultation if there is a conflict
  • Working with computer patient management system: look up information, data entry,
appointment scheduling
  • Navigate and update multiple online tools and applications.
  • Act as an advocate for our services and business model.
  • Identify and overcome objections and concerns.
  • Provide great customer experience that will exceed callers’ expectations.
Requirements
  • Contact Centre background preferred
  • Excellent listening skills and the ability to ask probing questions, understand concerns,
and overcome objections
  • Excellent interpersonal, written, and oral communication skills.
  • Possess typing speed/accuracy
  • Have the ability to achieve targets as required
  • Effectively manage multiple priorities and adapt to change within a fast-paced business
environment
  • Must possess a professional and friendly attitude and be able to quickly develop a
rapport with customers over the phone.
  • Ability to learn and navigate computer software quickly. We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
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