shift supervisor

Shift Supervisor - Store# 22866, 110 BLOOR STREET WESTJoin to apply for the Shift Supervisor role at Starbucks. As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and values.Summary of Key ResponsibilitiesActs with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by evaluating environment and customers for cues.Communicates information to the manager so the team can respond as necessary to create the Third Place environment during each shift.Assists with new partner training by reinforcing successful performance and providing coaching as needed.Provides feedback to the store manager on partner performance during shift.Contributes to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager.Provides clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and improve performance.Delivers legendary customer service by maintaining a customer-first attitude and connecting with customers.Responds to customer needs and develops positive relationships with the shift team.Executes store operations during scheduled shifts and organizes opening and closing duties as assigned.Follows Starbucks operational policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift.Follows cash management and cash register policies and ensures proper cash handling practices by the shift team.Ensures delivery of legendary customer service by coaching and supporting baristas during the shift.Maintains regular attendance and punctuality.Provides quality beverages, whole bean, and food products consistently by adhering to recipes and presentation standards.Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments and collaborates with the store manager on recognition methods.Summary of ExperienceCustomer service experience in a retail or restaurant environmentRequired Knowledge, Skills & AbilitiesAbility to direct the work of othersAbility to learn quicklyEffective oral communication skillsKnowledge of the retail environmentStrong interpersonal skillsAbility to work as part of a teamStarbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.comEmployment detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Retail #J-18808-Ljbffr