Senior Revenue Operations Analyst

OverviewSPS Commerce (through Carbon6) is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Carbon6 was acquired by SPS Commerce in early 2025, marking a evolution of our vision as we integrate Carbon6’s ecommerce platform with SPS’s retail network to help sellers grow more efficiently, profitably, and intelligently. We are a global team across North America, Europe, and Asia, focused on innovation, collaboration, and continuous improvement.The Opportunity (Toronto – Hybrid)As a Senior Revenue Operations Analyst at Carbon6, you’ll be the operational backbone for our Sales and Customer Success teams. You’ll partner directly with GTM leaders to deliver the insights, frameworks, and processes that shape strategies and operations driving revenue growth. If you’re passionate about problem-solving, process design, and being the voice of Sales and CS in Ops, this role will give you true ownership and cross-functional visibility.Your ImpactDashboards & Reporting: Build intuitive dashboards that provide real-time insights and regularly compile reports that reveal operational performance and areas for improvement.Metrics: Design and implement success metrics aligned with business goals; become a subject-matter expert on Carbon6’s metrics and data gaps to address.Data-driven insights: Dive deep into data to identify trends, challenges, and opportunities for revenue growth.Process design: Design and optimize processes that enhance productivity and reduce friction in the customer lifecycle.Tech stack champion: Manage and optimize the GTM tech stack for Sales and Customer Success; champion Salesforce CRM usage and contribute to its evolution to meet team and business needs.Cross-Functional Collaboration: Serve internal customers (leadership, sales, customer success, finance, marketing, etc.) to provide business intelligence and feedback for continuous improvement.Operational Excellence: Standardize and refine processes for maximum efficiency and scalability, fostering a climate of innovation and continuous improvement.Your QualificationsProven Experience: 4+ years in Revenue Operations, Sales/Customer Success Operations, Business Operations, or similar in a B2B SaaS environment. Bonus points for partnerships, customer success processes, and process design experience.Analytical: Ability to dissect complex data into actionable insights; experience designing data structures, scalable reporting, and dashboards for revenue teams. SQL, Looker, and Power BI are a plus.Tech-Savvy: Comfortable with a range of software/tools; extensive experience with CRM implementations (Salesforce, etc.).Systems thinker: Ability to see the bigger picture and anticipate downstream impacts of decisions; balance fast vs. scalable approaches.Decision-Making: Strong track record of informed, timely decisions and driving projects to completion, even in ambiguously resourced situations.Relationship builder: Excellent interpersonal and communication skills with the ability to influence diverse stakeholders and tailor messages to audiences.Adaptable & Organized: Quick to learn new tools and processes, with strong organizational skills to manage multiple projects.Perks and BenefitsCompetitive salary with an RRSP retirement savings plan including employer contributions.Employee stock purchase plan (ESPP).Comprehensive health benefits (medical, dental, vision) starting day one.Flexible PTO with one floating holiday.Company-provided laptop delivered to your door.Office snacks and drinks in Toronto; opportunities for company events and off-sites.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Software Development #J-18808-Ljbffr