Order Management Specialist

Order Management Specialist (High Voltage Instrument Transformers) Join to apply for the Order Management Specialist (High Voltage Instrument Transformers) role at Trench Group. On-site | Full time | Mid-level (3+ years) About UsIn Trench Canada, we deliver state‑of‑the‑art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. We are committed to advancing the energy sector through cutting‑edge technology and sustainable practices. Our dynamic workplace values attention to detail, adaptability, and equality. A Snapshot of Your DayAs an Order Management Specialist, you are the central point of ownership for the entire order lifecycle within your assigned territory, from booking to delivery and invoicing. Your role ensures operational excellence, maintains strong customer relationships, and drives timely and accurate execution of all order‑related activities. Your Tasks Ensure order fulfillment by serving as the primary point of contact for all related matters. Monitor order progress and proactively communicate with customers regarding order status, product shortages, delivery delays, complaints, and inquiries, resolving issues promptly. Manage and validate all order bookings, ensuring alignment with internal systems, stakeholders, and contractual requirements. Own the end‑to‑end order process: booking, documentation, delivery coordination, and invoicing. Serve as the primary customer contact, providing timely updates throughout the order lifecycle. Collaborate with internal departments (Production, Engineering, Quality, Logistics, etc.) to meet delivery timelines and resolve issues. Track order milestones, follow up on open actions, and ensure timely close‑out of all projects. Ensure data accuracy and documentation compliance in SAP and other relevant systems. Coordinate delivery schedules and shipping logistics in line with project requirements. Lead customer interactions with transparency, professionalism, and a solution‑oriented mindset. Maintain close engagement with production teams, including regular floor visits to monitor progress. Requirements 3+ years in order management, project coordination, or customer service within a manufacturing or technical environment. Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams). Previous SAP experience is required. Experience working with technical documentation or in a manufacturing environment. Excellent written and verbal communication skills. Proven ability to manage competing priorities and tight deadlines. Strong attention to detail and commitment to process integrity. Accountable and self‑driven, with strong ownership of assigned territory and deliverables. Strategic thinker with excellent problem‑solving skills and process improvement orientation. Professional, diplomatic, and composed in high‑pressure or complex customer scenarios. Collaborative, curious, and willing to learn the full production flow to support order success. Positive attitude with a focus on continuous improvement and customer satisfaction. We Offer The opportunity to gain practical experience in optical current measurement technology and sustainable energy transmission. Work in a motivated team on forward‑looking projects and gain insights into the latest technologies. Support from experienced professionals handling the latest measurement technology. Our CommitmentTrench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you need an alternate format, communication support, or accommodation, please let us know. #J-18808-Ljbffr