Sr UX Researcher

Overview One of Canada’s leading banks is seeking a Senior UX Researcher with deep quantitative research expertise, particularly in conjoint analysis, to support initiatives within the Credit Insurance and Home Buying Transformation (HBT) business lines. Key Responsibilities Lead end‑to‑end quantitative research studies to inform credit insurance product strategy, with a focus on conjoint analysis and related methods. Execute mixed‑methods research to evaluate user behavior, pain points, and opportunities across the digital and in‑branch mortgage journeys. Identify and quantify unmet customer needs to improve conversion and retention across credit insurance touchpoints. Communicate findings to executive leadership, providing data‑driven recommendations to shape strategic decisions. Partner cross‑functionally with UX, Design, Product, and Business teams to align research outcomes with organizational priorities. Drive clarity in research planning, ensuring outputs are actionable, measurable, and directly connected to business metrics. Coach or mentor on qualitative techniques as needed; strong quantitative expertise is the primary requirement. Qualifications & Experience 5+ years of experience in UX, product, or market research, preferably within large enterprise or complex product ecosystems. Extensive experience conducting conjoint analysis and advanced quantitative methodologies. Proven ability to communicate and present research findings to C‑suite audiences and senior leadership. Experience applying research throughout the entire product lifecycle—from ideation to launch and optimization. Private‑sector or financial services background preferred; insurance or lending experience is an asset. Strong collaboration skills and familiarity with Agile environments. Excellent verbal and written communication skills; able to translate insights into business and design impact. Bilingualism (English/French) considered a strong asset. Skills UX research Qualitative research Usability testing User research Conjoint analysis Segmentation analysis Data analysis and synthesis Visualization (Tableau, Power BI) Research presentation skills Product‑centric research methods Additional Skills & Qualifications Bilingualism (English/French) Ideal Persona An experienced quantitative researcher with strong storytelling chops and enterprise savvy. They thrive in complexity, bring a structured approach to mixed methods, and elevate UX research to a strategic business function. They can walk into a C‑suite presentation, defend their data, and walk out having influenced a product roadmap. Experience Background Tenure: 5‑8 years of UX or product research experience Environments: Large enterprises, financial institutions, consulting or digital agencies Industry exposure: Financial services, insurance, fintech, or B2C product ecosystems Research breadth: Conjoint, cluster, and segmentation analysis; quantitative survey design and data synthesis; qualitative user interviews, usability testing, and diary studies; mixed‑methods integration to drive actionable insights Lifecycle experience: End‑to‑end involvement from discovery through delivery, ideally having supported multiple launches or redesigns Education & Tools Education: Bachelor’s or Master’s in Human‑Computer Interaction, Psychology, Market Research, Statistics, or a related field Technical skills: SPSS, R, Python, Excel modeling, Qualtrics; visualization tools (Tableau, Power BI); familiarity with UX research tools (UserTesting, Optimal Workshop, Dovetail, etc.) Soft Skills & Traits Naturally curious and detail‑oriented Confident presenting to senior stakeholders Pragmatic and realistic about research needs Strong communicator with empathy and structure Operates autonomously once goals are set Motivations & Career Drivers Motivated by solving real customer problems through data; enjoys seeing research applied to product decisions. Experience Level Expert Level Job Type & Location This is a Contract position based in Toronto, ON. Pay And Benefits The pay range for this position is $65.00–$85.00/hr. Workplace Type This is a hybrid position in Toronto, ON. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr