Senior Client Manager

Defined Benefit Sr. Client Success Manager Overview The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions. Responsibilities Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices. Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape. Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space. Utilizing expert knowledge of DB to work with the client on difficult plan issues. Provide guidance on complex plan changes or projects. Managing in-year revenue growth with a focus on project work and upselling existing scope. Managing to the client contract, and preserving contract margins including SLA adherence and E&O negotiations. Partnering with Oversight & Excellence to reduce total cost by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale. Collaborating with Renewal Executives and Client Leader to prepare renewals. Gauge pulse of key stakeholders and decision-makers to expand or upsell current solution offerings. Communicating regularly with clients at senior and executive levels of the organization on client delivery. Requirements 7 years of experience in defined benefit plan administration. 5+ years direct experience in client relationship and project management. Ability to work with and influence all areas of the client delivery business, across all stakeholders, to meet client outcomes. Ability to anticipate the needs of clients based on extensive DB and client knowledge. Identify and lead team through changes, supporting client goals. Effective communication and influencing skills on domain and technical matters, internally and externally. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs five years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. Background checks may be required as part of a job offer, consistent with Alight’s employment policies. Details may include SSN/SIN validation, education verification, employment verification, criminal checks, sanctions checks, credit checks, and/or drug tests. You will be notified which checks are required during the hiring process. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. Alight will ensure reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers at alight.com. Equal Opportunity Policy Alight is an Equal Employment Opportunity employer and does not discriminate based on sex, race, color, religion, creed, national origin, age, disability, pregnancy, marital status, citizenship, military status, sexual orientation, gender, or any other legally protected characteristics. We take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Reasonable accommodations are provided to qualified applicants with disabilities upon request. Authorization to Work Applicants must have work authorization for the country in which they are applying and must not require sponsorship now or in the future. This description does not restrict management’s right to assign or reassign duties to other entities including subsidiaries, partners, or purchasers of Alight business units. Salary Pay Range: Minimum 80,000 CAD; Maximum 104,000 CAD. #J-18808-Ljbffr