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Patient Account Representative

4 months ago

canada AEG Vision Health Full time

The Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patient's date of service to provide each practice with patient's eligibility. This position is able to sit remote.

Duties & Responsibilities

  • Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practices
  • Take ownership of each call to ensure patients fully understand current bill
  • Review and understand patient transactions in point of sale and billing systems
  • Review and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs)
  • Review and understand patient benefit summary sheets and insurance payer web portals
  • Take patient payments
  • Checking voice mails for any messages and returning calls to patients
  • Work with practice appointment scheduler to identify and resolve insurance appointments missing benefit information
  • Identify and escalate situations as appropriate to the correct department
  • Make recommendations for efficiencies, processes, etc. which will help deliver quality, cost savings, and profitability improvements within the department


Requirements:

  • High School or GED
  • Prior insurance billing/claims experience
  • Prior Customer Service experience a plus
  • Prior optical experience a plus
  • Experience in a call center environment helpful
  • Demonstrated ability to work in a fast-paced environment requiring multi-tasking and frequent redefining of priorities
  • Basic PC skills to include MS office, Windows, Word, and Excel
  • Demonstrate the ability to work successfully in a team environment, functioning for the good of the team over the individual
  • Able to work a flexible schedule including Saturdays. Schedule based on call volume to accommodate the needs of the business

Duties Include:

Partner with the leadership team to understand and execute the organization’s human resource and talent strategy, particularly as it relates to current and future talent needs, recruiting, retention, and succession-planning

Provide support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise

Manage the talent-acquisition process, including recruitment, hiring, and onboarding talent

Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talent

Manage the company performance management process, including providing recommendations for and executing enhanced practices and tools

Develop and deploy the employee engagement strategy and implement a new engagement platform to increase team member satisfaction and retention

Co-author and execute learning and training initiatives that provide internal development opportunities for Vaya employees

Facilitate employee disciplinary meetings, terminations, and investigations

Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance

Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Perform other duties as assigned

  • Requirements
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict-resolution skills
  • Excellent organizational skills and attention to detail
  • Excellent judgment and strong problem-solving skills
  • Ability to make decisions and take action, even with limited information
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality
  • Ability to create standard processes and documentation of HR practices
  • Proven knowledge of employment-related laws and regulations
  • Proficient with Microsoft Office Suite or related software

  • Education/Experience:
  • Bachelor’s degree in Human Resources, Business Administration, or related field required
  • A minimum of five years of human resource management experience preferred
  • SHRM-CP or SHRM-SCP highly desiredToday’s emergency department and inpatient hospital settings create a challenging care environment. Hospitals struggle to meet patient expectations, waiting rooms are crowded, patients leave without being seen, patients are boarding in the emergency department, and clinicians struggle to deliver safe, quality care while documenting appropriately. We’re here to change this.
  • Vital is a platform for the modern hospital. Our goal is to help emergency and inpatient providers and patients make faster, safer, and smarter health care decisions. We employ consumer design principles and artificial intelligence to deliver an amazing experience to our end users that drives outcomes and improves efficiency.
  • We are building a mission-focused, inclusive, and motivated team to scale our product to more patients. We are a distributed team with hubs in Auckland, Atlanta, and New York City. Vital is backed by prominent investors in health care and founded by Aaron Patzer and Dr. Justin Schrager.
  • Requirements
  • The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) for the US based team of Vital Software. Their duties include hiring and interviewing staff, administering compensation and benefits, and serving as a resource for US based staff, overseeing performance management and managing and leveraging full capabilities of our HRIS systems (e.g. Rippling, 15Five).

  • Key Responsibilities:
  • Recruits, interviews, hires, and manages the onboarding process for new staff based in the US.
  • Manages and keeps up to date Vital’s on-boarding resources and process for new hires.
  • Oversees and ensures timely completion of performance evaluations of US based staff.
  • Develops and updates human resource policies to ensure a compliant and positive work environment and experience for employees.
  • Works with the Director of Human Resources to implement, monitor and improve upon culture and professional development initiatives.
  • Assists and supports senior and functional area leadership in performance management including assuring that progressive discipline and if needed, termination of employees is in accordance with company policy.

  • Duties/Responsibilities:
  • Developing and implementing HR strategies and initiatives aligned with the overall business strategy
  • Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
  • Provides support and guidance to management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
  • Manages the talent acquisition process, which may include recruitment, screening applicants, interviewing and hiring of qualified job applicants; collaborates with functional area leaders to understand skills and competencies required for openings and assists in the hiring process.
  • Writes and updates role descriptions as needed.
  • Provides recommendations to the Director of Human Resources and to the Executive Team that promote and maintain a positive, nurturing work environment.
  • Develops and updates HR related policies for the organization and ensures compliance with all state, local and federal regulations.

  • Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.Thorough knowledge of employment-related laws and regulations.Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
  • Education and Experience:
  • Bachelor’s degree in Human Resources, Business Administration, or related field required.
  • A minimum of three years of human resource management experience is preferred.
  • SHRM-CP or SHRM-SCP highly desired.
  • Benefits
  • We’re working on problems which have a real impact on people’s lives. When we succeed, patients get better care.
  • Diversity, Equity, and Inclusion are important to us. Every team member must abide by our shared code of conduct. We believe this approach will help us attract and grow a diverse bunch of talented people that are supportive, calm, clear, empathetic, and results-oriented.
  • We prefer working smarter, not longer. You're not expected to put in wild hours, that's just not what we do.
  • You'll get a competitive salary.

We provide paid leave for new parents.Education/Experience:

Bachelor’s degree in Human Resources, Business Administration, or related field required

A minimum of five years of human resource management experience preferred

  • SHRM-CP or SHRM-SCP highly desired
  • Requirements
  • The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) for the US based team of Vital Software. Their duties include hiring and interviewing staff, administering compensation and benefits, and serving as a resource for US based staff, overseeing performance management and managing and leveraging full capabilities of our HRIS systems (e.g. Rippling, 15Five)own many HR solutions.We're constantly improving our systems and processe