L2 Support Engineer
1 week ago
Join to apply for the L2 Support Engineer role at Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloudious, is seeking the following. Apply via Dice today Relevant Expertise Undergraduate Degree or Technical Certificate. ITIL. 3-5 years relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery. Keeping current with industry and/or business trends. Comfort level working with vendors. Readiness to support installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders, if required. Ability to work on low to moderately complex tasks under management guidance and supervision. Experience managing production incidents to ensure they are resolved in a timely manner. Good to have Host Mainframe experience (IBM AS400). Good to have, or can learn: Experience utilizing tools such as Splunk, DataDog, and DynaTrace to investigate issues. Experience with Linux, Windows, and cloud platforms. Roles & Responsibilities Shared L2 Responsibility Daily Health Checks. Monitoring of ServiceNow Queues. Monitor incoming emails. Perform trend analysis and ensure incidents are assigned to the appropriate problem record. Incident communication. P3/P4 triage participation. Create and monitor problems. Send out technical communications. Tweak Tivoli and Splunk alerting thresholds. Meet all SLAs for P3 communication timings and outage record completion. Beginning and end of shift handover. Assist in actioning change tasks. Perform data quality reviews via internal processes, police reports, and TLEI spikes. Knowledge sharing with the greater team. 2-3 years of relevant working experience. Other various tasks. Level Specific Responsibility Work on alert and dashboard creation. Assist with onboarding new applications. Participate in projects. Can triage P3 incidents with minimal assistance. Can run P3 calls with minimal assistance. P1/P2 triage. Be part of the on‑call rotation. Host L2/L3 specific meetings to discuss ongoing incidents, issues, and problems. Create and maintain internal documentation via Confluence and OneNote. Work with L3 to ensure ASP documentation is up to date. Assist in training new hires. Review all incoming changes the week prior to on‑call and document them on Confluence and Outlook. On ADABT and CTSS this role is referred to as CQM. 3-5 years of relevant work experience. Seniority Level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x #J-18808-Ljbffr
-
L2 Support Engineer
1 week ago
Toronto, Canada Jobs via Dice Full timeJoin to apply for the L2 Support Engineer role at Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloudious, is seeking the following. Apply via Dice today! Relevant Expertise Undergraduate Degree or Technical Certificate. ITIL. 3-5 years relevant experience. Continuously enhancing...
-
L2 Support Engineer
1 week ago
Toronto, Canada Jobs via Dice Full timeJoin to apply for the L2 Support Engineer role at Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloudious, is seeking the following. Apply via Dice today! Relevant Expertise Undergraduate Degree or Technical Certificate. ITIL. 3-5 years relevant experience. Continuously enhancing...
-
L2 Support Engineer: Incident Management
1 week ago
Toronto, Canada Jobs via Dice Full timeA recruitment platform is seeking an experienced L2 Support Engineer to monitor systems and ensure timely resolution of incidents. This full-time role requires 3-5 years in IT support, knowledge of ITIL, and familiarity with cloud-based solutions. The ideal candidate will assist in onboarding new applications and participate in project work. This position is...
-
L2 Support Engineer: Incident Management
1 week ago
Toronto, Canada Jobs via Dice Full timeA recruitment platform is seeking an experienced L2 Support Engineer to monitor systems and ensure timely resolution of incidents. This full-time role requires 3-5 years in IT support, knowledge of ITIL, and familiarity with cloud-based solutions. The ideal candidate will assist in onboarding new applications and participate in project work. This position is...
-
L2 Support Engineer: Incident Management
1 week ago
Toronto, Canada Jobs via Dice Full timeA recruitment platform is seeking an experienced L2 Support Engineer to monitor systems and ensure timely resolution of incidents. This full-time role requires 3-5 years in IT support, knowledge of ITIL, and familiarity with cloud-based solutions. The ideal candidate will assist in onboarding new applications and participate in project work. This position is...
-
L2 Application Support
2 weeks ago
Toronto, Canada Diverse Lynx Full timeApp Support L2 Location: Toronto, Canada Work Model: Hybrid (4 days to office) Job Description Undergraduate Degree or Technical Certificate. ITIL 3-5 years relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution...
-
L2 Application Support
2 weeks ago
Toronto, Canada Diverse Lynx Full timeApp Support L2 Location: Toronto, Canada Work Model: Hybrid (4 days to office) Job Description Undergraduate Degree or Technical Certificate. ITIL 3-5 years relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution...
-
L2 Support Executive
1 week ago
Toronto, Canada Atlantis IT group Full time**Title**:L2** **Support Executive** **Location**:Toronto, ON** **Duration: Contract** Exceptional communications skills both written and verbal Act as liaison between Client Services and the technical support groups such as QA, DS, product development teams and operations to resolve issues in a timely manner Adhering to team and individual key...
-
Network Voice Support
2 weeks ago
Toronto, Canada Atlantis IT group Full time**Network Voice Support - L2** **Toronto, ON** **Long Term Contract
-
Pos-l2 Support-technical Pm
2 weeks ago
Greater Toronto Area, Canada TechnoBright Consulting Full time**Required Qualifications** - Define & Enable the Operating & Engagement Model for the DevOps and Cloud Engineering developments. - Stong experience working in POS support - POS L2 support and POS Production Stability Squad. - Experience in handling teams to deliver in a high-pressure production support environment. - Understanding of KPIs, SLIs SLOs for...
