Retail Store Manager

OverviewJoin to apply for the Retail Store Manager role at PetSmart.PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAMRetail Store ManagerAbout Life At PetSmartAt PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.Benefits That Benefit YouTake care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)Paid bi-weeklyHealth benefits: medical, dental, vision401kTuition assistanceAssociate discounts and perksPaid time off for full-time associatesCareer pathingDevelopment opportunitiesJob SummaryPetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.Essential ResponsibilitiesJob responsibilities include, but are not limited to, and may vary depending on store characteristics and needs.People LeadershipResponsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.Facilitates the associate experience and supports associate development. Includes associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results.Cascades information to associates and adjusts team priorities to meet goals and commitments.Ensures alignment and responds effectively to a changing environment.Address and administer associate complaints and grievances.Recognizes and celebrates associates driving overall associate engagement.Accountable for ensuring all associate reviews are delivered on time.Overall Store ExperienceLeads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience.Evaluates operations and seeks opportunities to continuously improve processes and services.Collaborates with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events, including partnerships with local adoption groups.Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics for themselves and their team.Conducts monthly Core and Services Walks to validate proper execution of policies and procedures.Prioritizes a safe environment for associates, pets, and pet parents.Ensures compliance with inventory management tools to guarantee appropriate in-stock levels.Communicates business and financial objectives to other leaders within the store.Reviews in-store cameras to assess safety practices and coaching needs; follows up with coaching as appropriate.Takes action when a sick/injured pet is identified in the store; transports to the vet as needed.Shares responsibility with store opening and closing procedures to uphold brand promise.Business ManagementDelivers corporate strategy and profitability goals by executing leadership direction.Analyzes and responds to reporting in all store areas; communicates results and creates improvement plans as needed.Identifies opportunities to grow the business, recognizes successes and holds associates accountable for store P&L expectations such as sales and shrink targets.Manages expenses such as labor and supplies; leverages resources to submit and follow up on store-related work orders and purchasing.Creates and posts store schedules; processes payroll weekly within a budget.Executes daily, weekly, and monthly reporting and paperwork; may run store-related errands to support needs.Qualifications4-6 years of retail leadership or experience in a customer-focused environment.Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.Proficiency in computer applications.Strong written and verbal communication skills.Ability to react under pressure and maintain composure.Strong organizational skills and attention to detail.Supervisory ResponsibilityTypically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.Physical Demands and Work EnvironmentStand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reach with hands and arms; stoop, kneel, crouch, talk and hear. Visual requirements include depth perception. Reasonable accommodations may be made for disabilities.Frequent lifting up to 50 pounds and occasional team lifting of more than 100 pounds. Exposure to pet hair, moving parts, and a moderate-to-high noise environment; exposure to live animals is common.Do What You LoveJoin us for a chance to make a meaningful impact every day. PetSmart cherishes diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.Apply Now The job summary describes the general nature and level of work; actual duties may vary. Pay is based on experience and store location. Benefits are described at the linked Benefits page.PetSmart provides equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are available during the application process and as required by law. #J-18808-Ljbffr