Account Supervisor

Application Deadline: 31 December 2025 Department: Operations - Management (OPS002) Location: I10-D35_CA-BCIBC INTERIOR -SUPERVISOR DEPT Compensation: $50,000 - $60,000 / year Description As a Parking Account Supervisor, you will play a key role in managing day‑to‑day operations across multiple parking locations. You will be the primary point of contact for clients and landlords, oversee site maintenance and supply logistics, and support administrative and business development efforts. This position requires a proactive leader with strong organizational, communication, and supervisory skills. Location Address Unit 200 -1420 St. Paul St, Kelowna BC Key Responsibilities Build and maintain professional relationships with landlords and property managers. Respond to and follow up on customer requests and issues in a timely and professional manner. Oversee the tracking and resolution of incident reports and damage claims, including customer communication regarding safety and liability concerns. Ensure accurate and timely delivery of necessary supplies to various locations. Provide administrative and logistical support to Account Managers (detailed below). Actively manage assigned parking locations, taking ownership of staff performance, client satisfaction, and report deliverables. Contribute to business growth by identifying leads, engaging prospects, and managing sales cycles through to completion. Other Duties: Perform additional responsibilities as assigned by management. Administrative Duties Must be fluent in Microsoft with extensive experience in Excel, SharePoint, Outlook, etc. Perform general admin duties including invoicing, PO issuing, monthly reports. Continual communication with Patrollers on any updates to their duties. Familiar with AP and AR. Provide information to customers on Monthly Parking. Process cash transactions and deposits. Correspondence and communication with all company departments as needed. Other duties as assigned by manager. Ability to work independently and in a team environment. Must be mobile and able to attend client sites. Coordination of staffing for attended site based on regular manpower requirements and site activity. Completion of paperwork related to invoicing and processing Patroller expenses. Skills, Knowledge and Expertise Diploma in Business Administration or related field a plus. Minimum 2 years of experience in operations, facilities, or account supervision. Strong supervisory and leadership skills. Excellent verbal and written communication skills. Ability to build and maintain strong client relationships. Proficiency in Microsoft Office and reporting tools. High level of energy, initiative, and a “can‑do” attitude. Ability to work independently and as part of a team. Valid driver’s license with good driving record. Benefits Medical/Vision Dental Life Insurance AD&D STD LTD - offered based on employee group RRSP - offered based on employee group EAP - offered based on employee group Vacation Full‑Time Employee Only. United States - California applicants only The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/. #J-18808-Ljbffr