Assistant Vice-President, Employee

Assistant Vice-President, Employee & Family Assistance Program (EFAP) Make a difference in a growing, innovative mental health organization and centre of excellence in people‑centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As Assistant Vice‑President, Employee & Family Assistance Program (EFAP), you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here What You’ll Be Doing Direct and support Clinical Managers, staff and associates, supporting and/or providing onboarding, training, coaching and performance evaluations Ensure effective case management, clinician supervision and compliance with key performance indicators (KPIs) such as response times, caseloads, service delays and client progress Work with internal teams on business strategies, service development and budgeting Support Sales and Marketing with client relations, customer meetings and the development of responses to RFPs and promotional materials related to EFAP Oversee documentation, case reviews and client communications while ensuring high service standards and regulatory adherence Monitor and manage regional cost metrics, staffing needs and service efficiencies to maintain budget and profitability targets Collaborate with internal teams, corporate customers and external partners to enhance service offerings and client satisfaction Facilitate the development of sustainable systems, products and processes that support excellent quality of service Support project requests, including providing periodic analysis of product and program development needs Conduct needs assessments for corporate customers and make recommendations for non‑standard customer requests Collaborate with internal customers regarding inquiries (e.g., case review, formal referrals, workplace interventions) Provide expertise in clinical practices (counseling, proactive mental health care, case management, professional consultation) Make recommendations for the research and development of new product and service offerings What We’re Looking For Master’s degree in Social Work, Counselling or Psychology Registration in good standing with provincial governing body Professional registration related to EFAP, conflict resolution, mental health or organizational development preferred 8-10 years’ experience including minimum 3 years in a leadership role and 5 years’ in clinical counselling Expertise in brief solution-oriented counselling, knowledge of assessment, crisis management and previous EFAP services would be assets Strong people management, team-building, organizational and time management skills Excellent verbal and written communication and presentation skills, French language skills would be an asset Proficient with Microsoft Windows, Word, Excel and PowerPoint Change agent with exceptional interpersonal skills and customer service delivery Demonstrated ability to understand organizational structure, interpret needs and work effectively with key customer contacts Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset Why Work With Us Homewood Health is Canada’s largest and leading service provider for medically focused, evidence‑based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity‑seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives. #J-18808-Ljbffr