Associate Director, Business Continuity Program

Associate Director, Business Continuity Program Join to apply for the Associate Director, Business Continuity Program role at OMERS. About OMERS OMERS is a purpose‑driven, dynamic and sustainable pension plan, an industry‑leading global investor with teams in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody our values by placing the best interests of our 600,000+ members at the heart of everything we do. Hybrid Work Hybrid work requires teams to come to the office for a minimum of 4 days per week. Job Description Responsible for the development and implementation of the Business Continuity Program (BCP), the Operational Resilience Frameworks and OMERS Crisis Management Team maturity. Develop and lead the communication and engagement strategy to support program maturity. Work closely with the Director Business Continuity to develop reporting and communication for Senior Management, the Senior Vice President of Enterprise and Operational Risk, the Executive Leadership Team, and the Board. Develop, maintain and evolve program practices and processes to ensure the enterprise BCP program remains current and effective, adhering to industry standards as appropriate. Identify and implement opportunities to mature the programs by leveraging internal and external thought leaders, pension peer relationships, and external trends and emerging risks. Lead technology enhancements, including emerging technologies such as Artificial Intelligence and Machine Learning. Monitor regulatory changes, communicate them, and recommend appropriate actions for OMERS. Provide guidance to business units to ensure their BC processes align with the enterprise‑wide BCP program and quality standards. Lead coordination for the annual business impact analysis revalidation process for all business functions, with a focus on critical functions. Lead coordination for execution of annual BCP exercises for all critical business functions, assessing quality and accuracy of business plans and reporting outcomes. Support and lead development of enterprise‑level crisis management exercises, including post‑exercise reporting. Liaise with Procurement, IT and critical business functions for third‑party vendor risk management. Identify opportunities to streamline processes through automation or process enhancements. Liaise with IT and business units to ensure IT Disaster Recovery testing objectives are met. Develop and manage key risk indicators, leading the Enterprise Risk Assessment process for the team. Develop, implement, and facilitate the BCP training and awareness program. Manage project and administrative schedules to keep activities on time and on budget. Coordinate BCP governance activities with each line of business. Support OMERS Crisis Management Teams during BCP crisis management protocols and lead post‑crisis reporting. Support OMERS travel security risk management program, including incident response and awareness initiatives. Participate in external 7x24x365 incident management on‑call support. Prepare and coordinate BCP governance meetings, consolidating meeting materials, agendas, and minutes. Act as an expert administrator of OMERS’ business continuity platform and emergency notification tool. Act as an expert user of OMERS’ travel security risk management platform. To Succeed In This Role Minimum 8 years of experience in business continuity with significant exposure to the financial services and real estate industries, with a minimum of 5 years directly supporting the management of an enterprise‑wide BCP program. Business continuity industry certification (MBCI or CBCP minimum). Expert level knowledge of and ability to apply business continuity management good/professional practices. Demonstrated ability to develop trusted collaborative working relationships across multiple stakeholders. Strong communication and influencing skills, with experience developing and facilitating education programs at an executive management level. Highly developed relationship skills with the ability to communicate verbally and in writing to a variety of internal and external audiences. Expert level organizational skills. Expert level data gathering, analysis and management skills. Expert user level knowledge of Excel, including advanced formulas and design. Expert user level knowledge of MS PowerPoint for senior management presentations. Expert level report writing and presentation development. Experience with Power BI. Experience leveraging AI tools for data gathering and analysis. Proven ability to learn new software system skills at the expert/administrator level, including customization. Excellent team skills, both as a leader and a team player. Expert level presentation and training skills, including development of related materials. Proven leadership, change management, strategic‑thinking, and critical‑thinking skills. Proven ability to communicate complex information in a clear, concise and structured manner. Proven ability to remain calm and lead in a high‑stress environment. As one of Canada’s largest defined benefit pension plans, OMERS’ people‑first culture is at its best when workforce reflects the communities where we live and work, and the members we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs. #J-18808-Ljbffr