Pro Account Sales Associate: Full Time

Pro Account Sales Associate: Full Time - SQUAMISH With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. They provide outstanding service by sharing product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. The role also involves acting as a sales associate on the floor, including all associated duties (e.g., keeping the work area clean and organized). Key Responsibilities Spend a minimum of 25% of time pursuing new business, mostly on the sales floor, actively prospecting customers already shopping in the store. Develop one-on-one relationships with Pro customers, providing a familiar face to them day in and day out and using knowledge of their line of business to anticipate their needs. Use GET Involved behaviors to ask questions to clarify customer needs for both products and services, demonstrate effective upselling, add‑on selling and closing techniques to ensure all customers’ needs are met and the complete project is sold. Maintain an organized, up‑to‑date system for profiling and tracking top accounts as well as for developing new ones, and keep the work area clean and organized. Follow up with customers to ensure satisfaction and pursue future business; partner with Store Management to resolve outstanding issues. Strive to meet personal goals (e.g., sales, quotes, credit accounts) set by the Supervisor as well as the team's goals; create an action plan with the Supervisor to develop selling skills. Deliver sales presentations to potential customers outside the store (e.g., work site visits, meetings) only at the discretion of the Supervisor. Create customer quotes and process fax, phone, and counter orders quickly and accurately; communicate order information to Pullers and Delivery Will Call Coordinators so the customer’s expectations are met. Ensure orders are picked up and delivered by checking the customer logbook; train and inform Store Associates about the Pro Program and encourage total store involvement. Competencies Customer‑Driven: Provide outstanding customer service using GET Involved behaviors—greet, engage, and thank; follow through on responsibilities and recover from any errors to leave customers satisfied. Gets Things Done: Demonstrate the ability to get results despite a large workload, competing demands and a fast‑paced environment. Acts with Integrity: Demonstrate responsible and honest behavior in all Home Depot roles, tasks and responsibilities. Communicates Effectively: Create open channels of communication; adapt messages to fit the audience; express ideas clearly and concisely; keep others well‑informed; listen carefully to input and feedback. Ground Engaged: Be aware of how the work performed in the job and the goals of the organization are interrelated; be aware of competition; know the business and industry. Team Player: Maintain positive working relationships with co‑workers; effectively handle interpersonal conflict situations. Planning and Organizing: Set priorities, plan and coordinate work activities; obtain and manage resources to accomplish goals on time and within budget. Driving Sales: Know all departments/areas and effectively promote products and services (e.g., commercial credit); make decisions in line with the goal of selling; overcome customer objections to make sales. Skills Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries. Product Knowledge Expertise: Maintain in‑depth knowledge of products to build customer trust and foster long‑term relationships. Store Standards: Drive execution of store events, uphold department standards, and ensure on‑shelf availability. Direct Manager/Direct Reports Reports to Department Supervisor Travel Requirements NA Physical Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items; require the ability to lift and move heavy and bulky items without assistance. Responding to public address system announcements; require listening for customer service calls, personal pages and general information announcements. Climbing ladders up to 16 feet in order to obtain or stock merchandise. Walking and standing while moving around the store to assist customers. Identifying and reading reports, tickets and UPC labels to recognize, identify and use merchandise and necessary reports. Working Conditions Heavy equipment e.g., forklifts may create temporary cracks in the floor. Warehouse environment can be dusty and noisy; doors are frequently open, causing drafts and interior temperature changes. Floors around work area may become slippery during wet weather conditions. Need to handle merchandise and work with tools that have sharp edges. Passing forklifts emit gas fumes; tools, supplies and related merchandise may contain hazardous materials. Minimum Education High School Diploma or equivalent Minimum Years Of Work Experience Minimum 1 year receiving experience Minimum Leadership Experience NA Certifications NA Other Requirements/Assets NA Pay Range The pay range for this position is between $21.65 and $23.65. Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development Retail Referrals increase your chances of interviewing at The Home Depot Canada by 2x. 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