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Growth Product Manager

3 months ago

Toronto ON, Canada Enso Connect Full time

About Enso Connect:

Enso Connect is the most configurable guest experience platform in the hospitality industry. Our mission is simple: to digitize and monetize every step of the guest journey, from the moment a guest inquiries to check-out and beyond. We focus on three key benefits for vacation rental management professionals: increasing revenue per guest, increasing 5-star bookings, and creating more time-saving efficiencies.

From upsells and guidebooks to smart lock-connected check-ins, AI-driven multi-channel messaging, and more, Enso Connect transforms the guest journey into a seamless digital experience. With its "if this, then that" capabilities, Enso Connect serves as the Zapier of the hospitality industry, connecting all the tools businesses already love and use. This allows hosts to better manage the operational complexities of scaling a hospitality business while increasing profit per guest.

Job Description:

At Enso Connect, we are on a path to supporting thousands of vacation rental businesses to transform the travel experience for their guests.

To get there, we need an ambitious product manager with a growth and value-focused mindset who can help us build a category-leading product. We are looking for someone who has experience leading transformational product initiatives for high-growth SaaS businesses.

In this role, you will have the opportunity to work end-to-end on our product across the customer journey. You will define the product strategy, own the product roadmap, and collaborate with a talented team of designers, marketers, and engineers to bring that vision to life.

Your focus will not just be on planning and building the best product, but also on improving our three core benefits for customers: increasing revenue per guest, boosting 5-star bookings, and creating more time-saving efficiencies. These KPIs will guide your strategic product decisions.

This position is ideal for someone who resonates with our mission and is eager to elevate Enso Connect to new heights. It offers significant potential for a driven individual to advance to a leadership role within our organization.

What You’ll Work On:

  • Set a clear, coherent strategy and roadmap for accelerating the adoption of our platform, with measurable goals
  • Drive consensus around vision, priorities, and decisions within a cross-functional team
  • Interview our customers to deeply understand their needs and pain points
  • Analyze product and business data to identify opportunities and prioritize features to launch
  • Optimize for execution velocity by making tactical tradeoffs between business priorities and resources
  • Write up systems, resources, and documents to educate new and existing customers

Requirements:

  • You have at least 5+ years of product management experience in a fast-paced environment at a SaaS-based technology company
  • You know how to earn trust from and lead a cross-functional team of designers, engineers, and marketers to ship amazing products at scale
  • You have a history of excellence and impactful work, with tangible examples of products you’ve built
  • You’re excited by the idea of talking directly with customers and deeply understanding their problems to craft solutions
  • You're data-obsessed and know how to turn data into insights using tools like Excel, SQL, Looker, etc.
  • You communicate clearly and concisely, both visually and in writing, with experience managing various stakeholders
  • You're comfortable navigating ambiguity to solve problems without well-defined direction
  • You’re ambitious and aspire to become a head of product one day

Nice to Haves:

  • Experience working in the hospitality industry or with a SaaS messaging-related platform
  • Software engineering experience, a degree in computer science or engineering, or similar technical background is a plus
  • Located in Toronto or the Greater Toronto Area (GTA)

Benefits:

  • Full medical, dental, and vision benefits
  • Competitive compensation
  • Stock option grant
  • Incredible culture driven by a highly collaborative and high-performing team
  • Significant impact at an early-stage technology company
  • Hybrid work structure with our office located in Toronto