Security Shift Supervisor

Overview We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions Responsibilities Supervise and coordinate the activities of the mobile patrol security professionals, including scheduling, training, and performance management; provide leadership and guidance, coaching, mentoring, and enforcing company policies and procedures Implement crisis management protocols, including evacuation procedures, communication strategies, and resource allocation, to ensure the safety and security of personnel and assets. Serve as the primary point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with security services Monitor patrol routes and schedules to optimize coverage and response times, adjusting as needed to address emerging threats or vulnerabilities Coordinate with clients, property managers, and law enforcement agencies as needed to address security concerns and incidents Maintain accurate records of patrol activities, incidents, and observations, and prepare detailed reports for management and clients Ensure that patrol vehicles and equipment are properly maintained and in good working condition, reporting any issues or deficiencies for prompt resolution Stay informed about security trends, threats, and best practices, and make recommendations for enhancements to patrol procedures and protocols Foster a positive and collaborative work environment within the mobile patrol unit, promoting teamwork, morale, and a strong commitment to safety and security Conduct mobile patrols of designated areas, including parking lots, premises, and other high-traffic areas, to deter unauthorized activity and ensure the safety of personnel and property Interact with clients, visitors, and employees, providing assistance, directions, and information as needed while enforcing security policies Report any security incidents, accidents, or hazards immediately to supervisors or appropriate authorities, documenting observations and actions taken Collaborate with law enforcement, emergency responders, and other security personnel to coordinate responses to incidents and emergencies effectively Maintain accurate logs and records of patrol activities, incidents, and observations, ensuring compliance with company policies and regulatory requirements Participate in training sessions and professional development opportunities to enhance skills and knowledge of security procedures, emergency response protocols, and relevant regulations Conduct risk assessments and security audits of client premises, identifying vulnerabilities and recommending security enhancements to mitigate risks Qualifications High school diploma or equivalent Valid drivers’ license - Class G licence with clear driver's abstract Valid provincial Security Guard License Valid First aid and CPR Minimum of 1-2 years of experience in security operations Minimum of one (1) year supervisory or leadership experience Flexibility to work various shifts, including nights, weekends, and holidays, as needed Proficient in Outlook, Word, Excel, Power Point, Microsoft Suite Excellent oral and written communication skills Ability to make sound decisions under pressure and respond effectively to emergency situations Proven ability to effectively prioritize activities through time management skills Skilled in de-escalation techniques Proficiency in security procedures, protocols, and emergency response techniques Preferred Qualifications Additional education or training in security management or related field Disclaimer As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references. In addition to this mobile security professionals will undergo the company's driving training test. Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. #J-18808-Ljbffr