Medical Communications Officer

4 weeks ago


Dartmouth, Canada Medavie Full time

Medical Communications Officer (Start Date: January 2026) Location: Dartmouth, Nova Scotia (On‑site, Shift Work) Position Type: Permanent Closing Date: 2026‑01‑08 EMC is a wholly owned subsidiary of Medavie Health Services that manages ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance‑based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. The EHS Operations LifeFlight program provides access to critical care teams via helicopter, fixed wing, or ground ambulance. The Communications Officer reports to the MCC Operations Lead and is responsible for processing requests for service within the provincial EHS system, including acting as a call taker or dispatcher during shift operations. The role requires calm communication with callers, accurate and timely dispatch of resources, and maintaining a fully functional communication centre during assigned shifts. Duties And Responsibilities Maintains high standards for health, safety, welfare and ethical behavior Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre Responsible for processing incoming calls, dispatching appropriate resources and handling general inquiries according to proper procedure Responsible for maintaining a clean and organized workspace Responsible to ensure the timely and accurate completion of required paperwork and reports Qualifications And Requirements Minimum Grade 12 Current First Aid/CPR certification Shift work experience an asset. Work shifts, including evenings, weekends and holidays Ability to successfully complete specialized training provided by EMC Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required Experience as a Communications Officer/Dispatcher within a high‑performance Medical Communication Centre an asset Knowledge & Skills Ability to accurately type 25 words per minute. Ability to work under pressure in a fast paced environment Excellence in customer service Excellent communication and interaction skills Must have functional working knowledge of computer software, including but not limited to Microsoft Office Preference may be given to candidates who are bilingual Responsible for using proper telecommunications technique and etiquette Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialised groups, and persons with disabilities. #J-18808-Ljbffr



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