Manager, Training

Manager, Training (Legal Support Services) Join to apply for the Manager, Training (Legal Support Services) role at McCarthy Tétrault. McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. The firm offers challenging and rewarding career opportunities in its offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. It has earned the distinction of one of Canada’s Best Diversity Employers for the thirteenth consecutive year in 2025. We are recruiting for a Training Manager for our Legal Support Services team in our Toronto office. The successful candidate must have a minimum of 5 years of experience in training strategy and delivery within a professional services or legal environment. Responsibilities include leading the design, implementation and evaluation of strategic learning initiatives tailored to the evolving needs of our Legal Support Services team. McCarthy Tétrault employees benefit from a hybrid work environment. Responsibilities Strategic Training Leadership: Design and implement a firm‑wide LSS training strategy aligned with operational goals and HR learning frameworks; identify training needs and develop scalable learning pathways; lead change management training initiatives related to new technologies, workflows, or organizational changes. Curriculum Development & Delivery: Develop and maintain onboarding, technical and professional development programs for LSS roles; coordinate and deliver live and virtual training sessions; evaluate and update training content to ensure relevance and effectiveness. Team & Stakeholder Collaboration: Collaborate with HR, IT Training, LSS Managers, Professional Journey Office and other teams; liaise with Team Leads for practice‑specific training; communicate impact and gather feedback; identify areas for efficiency and process improvement. Learning Systems & Analytics: Leverage platforms like Workday Learning and iManage to deliver, track and report on training activities; monitor effectiveness through feedback, assessments and analytics; recommend improvements based on data insights. Qualifications Strong knowledge of legal support workflows and tools (iManage, Workday Learning, etc.) and full Microsoft Office Suite. Excellent facilitation, communication and stakeholder engagement skills. Analytical thinker with a drive for results and process improvement. Strong project and time management skills; ability to manage concurrent projects. Post‑secondary education in Curriculum Design/Delivery, Adult Learning or related field, or extensive relevant work experience. 5–7 years of experience in legal or professional services training; proven experience designing and delivering adult learning programs. Experience with LMS and instructional design tools. Experience leading process improvement initiatives within or across service departments. Lean Six Sigma certification is an asset. Bilingualism (French and English) is an asset. Benefits Outstanding benefits from day one, including insurance premiums paid by the firm and wellness and technology reimbursements. Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday. Commitment to professional development and growth opportunities at all levels. Strong community involvement and commitment to equity, diversity and inclusion. Collaborative, cohesive culture that connects lawyers and business teams through collective purpose. How to Apply We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal. We look forward to receiving your application. Equal Opportunity Employer Statement McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process. #J-18808-Ljbffr