Manager, Sales

Disability and Inclusivity Statement DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals, including women, members of visible minorities, Aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Job Title Manager, Sales Location Milton, Ontario, Canada Job Summary Manager, Sales is responsible for gaining and maintaining new accounts by developing sales, service strategies, and solutions to achieve sales plans. The role works closely with the General Manager, Cross Business Unit Partners, and Senior Management to establish regional and vertical market selling plans, conduct presentations and tours, and build strong client relationships. Key Duties and Responsibilities Develop a business plan and sales strategy for the market that ensures attainment of company sales targets and profitability. Responsible for the performance and development of the Sales Executives. Maintain healthy receivables and monitor level of bad debts for the sales team. Prepare action plans by individuals and by team for effective search of sales leads and prospects. Initiate and coordinate development of action plans to penetrate new markets. Assist in the development and implementation of marketing plans as needed. Conduct one‑on‑one reviews with all Sales Executives to build more effective communications, understand training and development needs, and provide insight for the improvement of Sales Executive’s sales and activity performance. Provide weekly EOWs and monthly Sales Reports to the General Manager regarding sales performance. Maintain accurate records of all pricings, sales, and activity reports submitted by Account Executives. Create and conduct proposal presentations and RFP responses. Assist Sales Executives in preparation of proposals and presentations. Control expenses to meet budget guidelines. Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team. Ensure that all Sales Executives meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals, and closes. Set examples for Sales Executives in areas of personal character, commitment, organizational and selling skills, and work habits. Maintain contact with all clients in the market to ensure high levels of client satisfaction. Demonstrate ability to interact and cooperate with all company employees. Quality, Health & Safety Support organizational commitment to ISO 9001 and ISO 45001 certification. Perform assigned tasks to support DSV’s objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy. Ensure day‑to‑day activities embrace sustainability, health and safety, thereby reducing the impact on the environment, supporting the communities we work in, and reducing incidents in the workplace. Qualifications Education and Experience Education in supply chain logistics, international transportation, or a related field of study or equivalent work experience. Minimum 7 years of industry experience. Minimum 4 years of account management experience. CIFFA certificate is an asset. Skills and Competencies Good verbal and written English skills. Ability to create collaborative engagements and active listening. Service oriented and able to resolve customer grievances. Strong interpersonal skills, building professional relationships internally and externally. Strong problem‑solving and analytical skills. Ability to multi‑task, plan, prioritize and manage time effectively to meet goals and achieve results. Team builder and team‑player. Excellent organizational and time‑management skills. Authentic, approachable, open, and honest. Understanding of business principles and language, including fundamentals of finance and profitability. Business administration competence. Excellent sales and negotiation skills. Act as a role model for DSV values and adhere to the Code of Conduct. Language and Computer Skills English is the principal language for this position; additional languages may be required in other locations. Ability to communicate effectively in a diverse multicultural environment. Microsoft Office Suite. Proficient in Customer Relationship Management tools (CRM). CargoWise experience is an asset. Physical Demands Prolonged periods sitting and standing at a desk and working on a computer. Travel required. Regular working hours apply; at times, working beyond these hours may be required by business needs. Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. Fraud Alert DSV will never request a chat interview or solicit funds from applicants or employees during its hiring process. No form of payment or personal financial information is required. Our recruiters use @dsv.com or @ca.dsv.com email addresses. If you question the legitimacy of this posting, please reach out to HR@ca.dsv.com. #J-18808-Ljbffr