Group Administration Specialist

Join to apply for the Group Administration Specialist role at Equitable At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other. The Opportunity At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose‑driven work in a collaborative and inclusive environment where your voice is heard and your growth is encouraged, we’d love to connect. Equitable is looking for a Group Administration Specialist to join our dynamic team. This role offers the chance to make a meaningful impact by supporting plan administrators and advisors in delivering an exceptional benefits experience to their members. Position Details Title: Group Administration Specialist – Bilingual (French/English) Reports to: Manager, Group Administration Department: Group Claims and Admin Management Term: Permanent Full‑Time Schedule: 8:00 AM – 4:00 PM ET or 9:00 AM – 5:00 PM ET Location: Ottawa and surrounding areas Work arrangements: 100% remote. Occasional in‑person visits at our office in Waterloo, ON or another assigned location within the Waterloo Region on an as‑needed basis. Sales‑related roles may require travel. Responsibilities Provide excellent client service via phone and written correspondence (e.g., emails, letters). Update and validate plan member and plan sponsor information. Assist plan members and plan sponsors with account activations. Administer pay‑direct drug cards including problem solving using provider’s software. Terminate and reinstate plan members, divisions, and group contracts to ensure that only eligible claims are paid. Provide support to other applicable group departments by assessing and confirming member eligibility. Request medical evidence of insurability when necessary. Interpret system audit reports and take corrective action when required. Requirements French language skills, including reading, writing, and speaking, are required. Strong organizational skills and ability to multitask and prioritize. Accuracy and attention to detail are essential. Ability to interpret and apply contract provisions and administrative guidelines. PC skills—working knowledge of MS Office, ability to learn and apply new system applications. Ability to handle a high volume of work within a fast‑paced environment. Ability to work in a team environment. Benefits A workplace culture that values care, passion, and curiosity. A healthy work‑life balance with employee wellness programs. Annual bonus program, annual vacation allowance, and company‑paid benefits program. Generous vacation package including one volunteer day to give back to a charity of your choice. Immediate enrollment in the company’s pension program with employer matching. Employee resource groups that support an inclusive work environment. Tuition support and specialized program assistance. Onsite full‑service cafeteria with a variety of daily options. Discounts on company products and services, and access to exclusive employee perks. Regular EQ Together events focused on company togetherness and collaboration. Additional Information As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy. This position is available due to an existing vacancy. We’re dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca. Seniority level Entry level Employment type Full‑time Job function Other Industries Insurance #J-18808-Ljbffr