Learning Experience Designer

About WSIBWe’re here to help. When an injury or illness happens on the job, we move quickly to provide wage‑loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no‑fault collective liability insurance and access to industry‑specific health and safety information. WSIB is one of the largest insurance organisations in North America, covering over five million people in more than 300,000 workplaces across Ontario.OpportunitiesExplore many career paths and follow your passionContinuously learn and grow professionallyBe recognised for the great work you doParticipate in programs that support your health and wellbeingYou’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.Temporary OpportunityThis is a temporary opportunity, up to 12 months, open to all offices.SalarySalary Grade: 213 From: $97,184.05Job SummaryAs a learning experience design and development expert, collaborate with clients, stakeholders and colleagues to plan, design and develop learner‑centric learning experiences that enable continuous learning. This role is responsible for using design thinking and incorporating elements of education, experience, exposure and the environment along with up‑to‑date adult learning principles to create learning solutions that increase learner engagement, enhance retention, develop capabilities, improve time to proficiency, and aid knowledge transfer to help achieve business outcomes.Major Duties And ResponsibilitiesProvide workplace learning performance advice and expertise in scoping, planning and creating learning strategies that balance client goals, business needs and technology considerations by:Establishing and maintaining relationships with clients, business partners and business subject matter experts across the organization and/or external vendors, articulating technical concepts in plain languageAdvising on the selection of most appropriate type of learning modality, media, methods and delivery channels to deliver learning and assess and test learner performance and proficiencyMaintaining linkages with workplace learning and performance industry to stay current in instructional design and development, learning technologies, workplace learning and performance improvement trends, research and best practicesProviding workplace learning and performance advice, direction and leadership to the WSIB on learning best practices in continuous learning (i.e., education, experience, exposure and the environment), learning experience design and development and technical writingContributing to learning design and development standards, style guides, templates, etc., and processes including timelines and milestones to inform project plans, work breakdown schedules and reports, adhering to project management best practicesLeading the execution of deliverables to ensure timelines are met, including tracking and reportingApply a design thinking approach to perform learning needs analysis and technology needs assessment by:Conducting client meetings, focus groups, interviews, surveys, observations, etc., to get perspective and refine understanding of the problem/performance gap to create empathy maps, learner personas, stakeholder analyses and experience mapsWriting performance‑based learning objectives that close performance gapsWorking with subject matter experts to obtain content and translate their knowledge into effective learning products and experiencesActing as a content curator to gather existing knowledge and learning content, and organising and updating relevant learning artefacts, assessing and customizing existing internal and external, off‑the‑shelf learning products or resources for instructional design efficacy and user experienceDesign and develop performance‑based, cohesive end‑to‑end learning experiences (i.e., learning journeys, programmes, curricula, courses, etc.) for the moments that matter in training and in the flow of work by writing experience design documents that outline the learning experience, evaluation plan, technical learning architecture and functional design clearly and conciselyDesign and develop new and/or modify existing performance‑based learning products and experiences using a variety of media, modalities and methods including virtual and in‑person instructor‑led training and workshops, social learning networks, self‑paced learning and eLearning, practice activities, podcasts, videos, simulations, role‑plays, mobile applications, games, learner portals, etc., that engage and inspire audiences by:Using an array of authoring tools including Articulate 360, Adobe Creative Suite (i.e., Photoshop, Illustrator, Audition, Premiere Pro, etc.) Camtasia, Microsoft 365, etc., and delivery channels including learner portals, libraries and repositories such as websites, SharePoint, Learning Management System, etc.Writing design proposals, storyboards, and audio/video scripts for learner and facilitator materials, and creating facilitator guides and presentation slide decks with speaker notes, and performance support tools (e.g., observation checklists; learner, mentor and manager guides; etc.)Prototyping designs, coordinating user experience testing, and iterating designs based on feedback and findings leveraging rapid, agile development techniquesCreating, acquiring or selecting appropriate audio‑visual elements (e.g., graphics, images, animations, infographics, graphs, interactive charts, audio and video files, etc.) to support learning content consistent with learning and brand standardsPerforming detailed quality assurance (QA) on own work and the work of others to ensure deliverables meet requirements and standardsUsing SCORM or xAPI compliant coding that will function in the LMS or other learning, collaboration or knowledge management systems. Evaluate learning products and experiences by:Designing and creating measurement and evaluation plans and methods (e.g., surveys, assessments, knowledge checks, quizzes and tests, performance tests and observations, etc.) to measure the effectiveness of learning experiences, learner achievement of performance‑based learning objectives, and learner proficiencyCollaborating with peers in the development, administration and collection of post‑learning results to evaluate reaction, learning and transfer of learningPiloting learning solutions, analysing results, making recommendations to management regarding the attainment of learning, performance and business objectives, determining and completing appropriate revisionsSupport the implementation of learning solutions by:Designing and facilitating train‑the‑trainer sessions for clients in collaboration with colleaguesPlanning for the implementation and/or roll‑out of learning solutions (e.g., implementation plans, hand‑off of learning products to others for delivery, etc.)Publishing learning content to learning portals and libraries, LMS and other repositories following file naming conventions and content management standardsAssisting facilitators, learners and the client in the delivery of learning experiences, including troubleshooting learning technologies and technical issuesCoordinate the maintenance of learning programs, projects or initiatives to ensure content is current and accurate and aligned to business processes, plans and desired outcomes by:Working closely with managers and subject matter experts to obtain new content and make continuous improvementsScoping and executing content updates in collaboration with colleagues, keeping others abreast of changes to content and maintaining instructional design efficacyTracking changes, updates and edits to content and reporting completionChampion an inclusive design approach in all stages of learning experience design to create products and experiences that are inclusive and accessible, enabling people of all backgrounds and abilities by:Identifying and mitigating issues, risks and concerns in collaboration with design team members and stakeholdersPerforming and coordinating user experience testing using assistive software (e.g., Dragon, Jaws and Zoom text, etc.) adhering to AODA and web accessibility standards and guidelines (e.g., writing alt texts, setting reading order and using accessibility verification tools, etc.)Act as a change agent for the design thinking and continuous learning model and all WSIB change initiatives by assisting WSIB staff in accepting, adapting to, and assimilating organisational or legislative changes affecting work methods, activities and processes through high‑quality learning experience designPerform other related duties as required or assignedJob RequirementsEducationUniversity completion at undergraduate level with specialization in education, adult education or instructional design or university completion at undergraduate level with a diploma or certificate in workplace learning/adult education, instructional design, eLearning development, graphic design or user experience designExperienceFive years prior experience in instructional design and/or learning experience design and/or learning development and/or design thinking and learning management systemsEquity, Diversity and InclusionWe respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca . We invite all interested individuals to apply, and if you are invited to participate in the interview or assessment process can advise our Recruiter of your accommodation needs at that time.Conflicts of InterestAs public servants, employees at the WSIB have a responsibility to act in an ethical way at all times. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .Privacy InformationWe collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.ApplicationTo apply for this position, please submit your application by the closing date.Work ArrangementThis role requires the successful applicant to commit to an in‑office work arrangement up to 5 days a week beginning in 2026. #J-18808-Ljbffr