People & Culture Manager

People & Culture Manager P &C Department Hybrid Full Time, Permanent Level 10 Requisition Number: PC-2025-002 Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community. For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people. Overview The People and Culture (HR) Manager is responsible for the organization-wide leadership of several Human Resource functions and programs for the full employment lifecycle. This position will manage and deliver programs including training facilitation, strategy and development, benefits, wellness initiatives, leadership recruitment, compensation, labour relations, short-term and long-term case management, and performance management succession. They will also be responsible for working with front-line and management to develop the annual roadmap for Training and Development with support from the Director, People and Culture. Responsibilities Manage benefits (Medical, Dental, RRSP, EAP) Acts as a strategic partner in providing employee relations advice, support and guidance WSIB Management full cycle Manage STD and LTD claims with third party Manage Organizational Policies and Procedure Ensuring policies and procedures are implemented and that there is appropriate communication between People & Culture and payroll departments regarding any changes Strategic partner in creating training and development priorities including identifying gaps and creating plans to fill strategic needs and priorities Create and facilitate engaging training to all levels of staff, in person and virtually Support training during the on-boarding process and ensure completion within mandated timelines Manage the Agency’s annual training for UMAB, First Aid, and other mandated training Identifying and developing annual departmental goals and objectives for training in partnership with Senior Management Oversight of training reporting and proactive reporting for Board and Management Reports Develop and implement Supervisor and Manager Training Modules for online and in person delivery Create and maintain a learning resource center on SharePoint Spearhead change management components of transitioning the People & Culture Department to new technological systems and take a leadership position in process change and improvement through automation Other additional duties as required Qualifications Post-secondary degree in Human Resources Management. Certified Human Resources Professional (CHRP) designation preferred 5 – 7 years experience in a HR, employee relations and training facilitation Past experience in a non-profit environment is preferred HRIS experience (experience with Payworks an asset) Experience working in fast-paced working environment Excellent computer skills, including Microsoft Office, Microsoft Excel Demonstrate professionalism and good judgement with them ability to maintain a high level of confidentiality Established ability to develop and build relationships quickly and demonstrate a sense of urgency and commitment to provide the highest level of service possible Self-motivated, with strong communication skills, organizational, time management and team-based project experience Satisfactory current Vulnerable Sector Check and Criminal Records Check Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles. What we Offer Meaningful work. Competitive compensation. Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more. Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more. Interested candidates are welcome to apply directly to this posting on or by November 6, 2025. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. Use of AI and Technology in the Hiring Process Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently. While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI. Commitment to Equitable Recruitment At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process. #J-18808-Ljbffr