Community Operations Manager

Community Operations Manager – Amica Dundas Title: COMMUNITY OPERATIONS MANAGER Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience. At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and are committed to fostering an inclusive environment where everyone feels they belong. We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities. Be a part of a team where you can make a real impact in the lives of others each and every day. A day in the life Reporting to the General Manager, the Community Operations Manager is responsible for day‑to‑day operation and oversight of several key areas within their community. These include office management, concierge, payroll and benefits, housekeeping, billing and accounting. They also advise, direct, and participate in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community. Other Job Duties Administers payroll, accounts receivable, accounts payable Administers hiring and recruitment process including new hire paperwork Administers HR functions, including personnel files, training compliance and department minutes Completes general administrative work requirements as assigned Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage Manages the Housekeeping department, including formulating and maintaining schedules, providing training, and supporting the Housekeeping supervisor Performs regular audits of concierge/housekeeping team Participates in budget process as directed Supports Marketing & sales when required Participates in corporate initiatives as requested Participates in weekend manager on duty rotationOther duties as required How do I qualify? You Must Have Diploma or certificate in bookkeeping or managerial accounting and prior experience executing administrative tasks in a hospitality setting or similar environment Post‑secondary education in hospitality, business management or a related field Experience with accounting/payroll systems Prior experience managing payroll, benefits, accounts receivable and accounts payable as well as managing staff Fluency in English Proven ability to manage and lead others Exceptional business writing skills and high proficiency with computers, including Microsoft Excel What We Are Looking For Superior customer service skills with residents and employees and a commitment to maintain, improve and advance these standards Customer service‑driven with a passion for working with seniors Ability to manage the administrative office, including supplies and equipment, the concierge department, scheduling, training, and performance management, and coordinate the recruitment and hiring process Willingness to participate in corporate initiatives and weekend manager on duty rotation Strong knowledge base of current applicable legislation, including employment standards and the Retirement Homes Act Basic troubleshooting of computer systems, networking and office equipment Competent team‑builder with coaching and conflict resolution skills Requests for accommodation can be made at any stage of the recruitment process provided the applicant meets the bona fide requirements for the open position. Applicants should make their requirements known when contacted. #J-18808-Ljbffr