user support technician

3 weeks ago

Toronto, Canada TULIPSOFT INC Full time

Join to apply for the user support technician role at TULIPSOFT INC Overview Languages: English Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 year, onsite only (no remote option) Responsibilities Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Work Conditions and Physical Capabilities Fast‑paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Manual dexterity Attention to detail Ability to distinguish between colours Sound discrimination Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Personal Suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Organized Ability to multitask Time management Honesty Seniority level Entry level Employment type Full‑time Job function Information Technology Software Development (Industry) #J-18808-Ljbffr

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