Insurance Tracker

2 weeks ago

Toronto, Canada GM Financial Full time

Insurance Tracker Join to apply for the Insurance Tracker role at GM Financial 2 days ago – Be among the first 25 applicants Why GM Financial? GM Financial is the wholly‑owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions, offering attractive retail financing and lease programs and commercial lending products to help dealers grow. Job Description Our team members define and shape our culture – an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. We thrive while creating remarkable customer experiences. Even if you’ve never worked in customer service, you’ve certainly been a customer. The collections team partners with customers to customize a payment plan through an engaging and unique service experience. Responsibilities Make outbound contact attempts to customers, insurance brokers, and insurance companies to confirm coverage and collect policies within company guidelines. Respond to inbound calls and written correspondence related to insurance policy issues and confirmations. Audit policies for accuracy and completeness, ensuring they meet minimum contractual/coverage requirements. Liaise with third‑party vendors to update, correct, and accurately reflect insurance tracking status on assigned accounts. Review reports identifying province/name changes and follow up for new registrations and insurance policies. Prepare authorization letters (storage, out of country) as required within procedural guidelines and respond to inquiries regarding coverage in a timely and efficient manner. Make recommendations on escalated/unresolved files, including but not limited to repossession once all resolution efforts have been exhausted. Provide customers with options when trying to resolve difficult files (counseling). Qualifications Comprehensive understanding of a range of services, processes, procedures, systems, and concepts related to leasing and insurance. Ability to organize, prioritize, and manage a large workload for optimum efficiency. Demonstrated attention to detail and ability to prioritize workload to meet objectives efficiently. Proven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environment. Detailed knowledge of contractual and security agreements. Understanding of and compliance with regulatory requirements in all jurisdictions. Excellent verbal, written, and interpersonal skills. Advanced understanding of vehicle insurance policy coverages. Experience Minimum 1 year of work‑related experience in professional collections, customer service, insurance tracking, or other auto industry work. Advanced knowledge of the MS Office suite of products. Previous experience in a call‑center environment. High school diploma required. What We Offer Excellent Health, Vision, and Dental benefits. Company match program for RRSP contributions. Generous paid time off (personal, vacation, sick, paid holidays). Casual dress code. Quarterly volunteer opportunities. Hybrid work schedule offered; ability to work a portion of your week from home. Seniority level Entry level Employment type Full‑time Job function Marketing, Public Relations, and Writing/Editing Referrals increase your chances of interviewing at GM Financial by 2x. #J-18808-Ljbffr

  • Insurance Tracker

    2 weeks ago

    Toronto, Canada GM Financial Full time

    Insurance Tracker Join to apply for the Insurance Tracker role at GM Financial 2 days ago – Be among the first 25 applicants Why GM Financial? GM Financial is the wholly‑owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions, offering attractive retail financing and lease programs and commercial lending...

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