Top Customer Solutions Developer, Compute, High Touch Support, Google Cloud
3 weeks ago
Top Customer Solutions Developer, Compute, High Touch Support, Google Cloud Join Google as a Top Customer Solutions Developer supporting high-touch, 24x7 customer success on the Google Cloud Platform. You will work with enterprise customers, troubleshooting complex environments, providing technical escalations, and serving as a consultant to improve product and customer experience. Preferred work locations include Waterloo, ON, Canada and Austin, TX, USA. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6+ years of experience troubleshooting and advocating for customers, triaging technical issues, or software development. Experience creating technical content for developers (e.g., documentation, white papers, course material). Proficient in Java, C, C++, Python, or Go, and able to read, write, and debug code. Experience with distributed systems and related design patterns or best practices. Experience with web technologies (HTTP, HTML, DNS, TCP). Preferred Qualifications Experience in crisis response or escalation management across multiple teams. Experience with public cloud services, particularly Google Cloud Platform. Experience as a system/network administrator working with Linux/Unix systems and client-server protocols. Experience debugging large-scale, multi-node workloads. Experience with system virtualization, on-premise, or hybrid cloud environments. Experience developing developer tools such as automation, testing, or debugging utilities. Responsibilities Work with customers on production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Deepen understanding of GCP product technology and architectures by troubleshooting, reproducing, and determining root causes of customer-reported issues. Act as a consultant and subject‑matter expert for internal stakeholders (Sales, Product, Customer Organizations) to overcome technical deployment obstacles and improve GCP. Advocate for customer needs with internal teams to drive product improvement and production readiness. Participate in a globally distributed team that ensures 24‑hour customer support, which may include non‑standard work hours, shifts, and weekend work. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. #J-18808-Ljbffr
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, High Touch Support, Compute, Google Cloud Apply for the Top Customer Solutions Developer, High Touch Support role at Google. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, High Touch Support, Compute, Google Cloud Apply for the Top Customer Solutions Developer, High Touch Support role at Google. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud Join Google as a Top Customer Solutions Developer supporting high-touch, 24x7 customer success on the Google Cloud Platform. You will work with enterprise customers, troubleshooting complex environments, providing technical escalations, and serving as a consultant to improve product...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud 2 days ago Be among the first 25 applicants Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Austin, TX, USA. Minimum qualifications Bachelor's degree in Science, Technology,...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud 2 days ago Be among the first 25 applicants Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Austin, TX, USA . Minimum qualifications Bachelor's degree in Science, Technology,...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer II, Networking, Google Cloud Join to apply for the Top Customer Solutions Developer II, Networking, Google Cloud role at Google About The Job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security,...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer II, Networking, Google Cloud Join to apply for the Top Customer Solutions Developer II, Networking, Google Cloud role at Google About The Job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security,...
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Senior Cloud Solutions Engineer — Compute
3 weeks ago
Southwestern Ontario, Canada Google Full timeA leading technology company is seeking a Top Customer Solutions Developer for their Google Cloud division. You will be responsible for supporting high-touch customer success, troubleshooting complex environments, and advocating for product improvements. The ideal candidate should have a Bachelor's degree in a relevant field and extensive experience in...
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Senior Cloud Solutions Engineer — Compute
3 weeks ago
Southwestern Ontario, Canada Google Full timeA leading technology company is seeking a Top Customer Solutions Developer for their Google Cloud division. You will be responsible for supporting high-touch customer success, troubleshooting complex environments, and advocating for product improvements. The ideal candidate should have a Bachelor's degree in a relevant field and extensive experience in...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer I, Databases and Storage, Google Cloud Join to apply for the Top Customer Solutions Developer I, Databases and Storage, Google Cloud role at Google Get AI-powered advice on this job and more exclusive features. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of...
