Relationship Manager- Metrolinx

Join to apply for the Relationship Manager- Metrolinx role at GHD Job Description At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We’ll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you’ll make an impact that is felt by all. Overview We are looking for a Relationship Manager for our Metrolinx Key Client within GHD’s Enterprise Client Program. You will represent the client’s voice and play a crucial role in executing client-focused strategies, leading a high-performing Client Engagement team, and delivering personalized experiences and solutions that meet Metrolinx’s vision and objectives. You will connect Metrolinx with GHD’s full breadth of services to meet evolving needs, and success will be measured by client relationships and achievement of revenue and profitability targets. Responsibilities Key Account Management: Lead and mentor a high-performing Client Engagement Team to solve the client’s most challenging problems through technical skills, innovative solutions and elevated experiences. Client Relationship Development: Develop and implement a Client Interaction Plan for Metrolinx, build relationships with decision-makers and influencers, promote GHD’s capabilities, monitor market trends and regulatory developments, and ensure compliance with relevant laws. Strategic Growth Planning: Lead the creation and execution of the yearly Growth Plan for the Metrolinx account (3–5-year horizon), drive financial performance, and monitor data to inform investment decisions. Client Account Operations: Develop and implement a key client business plan, manage an opportunities pipeline, and coordinate with delivery teams to guide client preferences during bid and delivery phases. Own the financial performance of the account within the Enterprise Client Program. Client Focus: Maintain deep knowledge of the client’s organization to ensure delivery meets needs, act as a client champion, support effective project delivery, and identify growth opportunities. Client Experience: Seek client feedback, improve satisfaction, resolve complex issues quickly, and collaborate with teams for effective resolutions. Collaboration: Engage with Market Leaders and other Enterprise Relationship Managers to position and win projects; mentor the next generation of Business Development Leads; represent the client at Tender Review Group meetings. Diversity of Service Offering: Work with Ontario Region leaders to bring a broad service offering, driving innovation and integration of Digital and Advisory solutions into client account offerings. Industry Networking: Represent and promote GHD at events, associations, meetings, conferences and tradeshows. Education Professional Engineer, Professional Project Manager or related disciplines Experience Minimum of 10+ years’ experience leading client management, business development or delivering programs for a municipality or transit agency Deep understanding of Ontario infrastructure opportunities and challenges and impacts on moving people Knowledge of design, construction, operation and maintenance of transit systems including LRTs, Subways and Commuter rail Experience managing business teams and resources (operational managers, project managers, staff, contractors and vendors) to develop business solutions Experience working for Metrolinx and/or related provincial agencies or ministries Understanding of how Metrolinx interacts with municipalities, agencies, the Province or other ministries Experience with strategic planning and operationalizing strategies Proven ability to build strong client and internal relationships across a broad geographic scope Proficiency with CRM tools (e.g., Salesforce) and using data/BI for monthly updates Ability to work in a fast-paced environment with tight deadlines Strong stakeholder engagement, empathy, and communication skills Willingness and ability to travel within the GTHA EEO Statement As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process. About Us Take on some of the world’s toughest challenges - with GHD supporting you every step of the way. We’ll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD. Our Pledge to You At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to empower our people to make a positive impact, combining our deep technical expertise with the capabilities of our clients and partners to address complex challenges facing our planet today. Seniority level Director Employment type Full-time Job function Sales, Business Development, and Consulting Industries Civil Engineering, Industrial Machinery Manufacturing, and Environmental Services Referrals increase your chances of interviewing at GHD. Get notified about new Relationship Manager jobs in Whitby, Ontario, Canada. #J-18808-Ljbffr