Client Services Manager or Director
3 weeks ago
Job Summary:The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities:Help build the infrastructure and standard operating procedures for the departmentHelp create company guidelines particularly related to quality of serviceManage the department and ensure the team complies with company guidelines particularly related to quality of service.Prepare knowledge-based documents such as summaries and responses to frequently asked questions.Hire entry-level client service employees.Train new employees in the company's customer service policies, procedures, and best practices.Organize and oversee the schedules and work of the department.Conduct performance evaluations that are timely and constructive.Handle discipline and termination of employees as needed and in accordance with company policy.Monitor or review calls or other correspondence between representatives and customers.Ensure that representatives are informed about changes to company products and services.Collect data and prepares reports on customer complaints and inquiries.Prepare monthly reports summarizing the assigned client service team's performance.Assist with budget preparation for the Client Service department.Perform other related duties as assigned.Required Skills/Abilities:Bachelor's degree in business, technology or similarAt least five years of client service experience required.At least two years of experience in a supervisory role preferred.At least two years of experience in customer service or customer success in the manufacturing industryExcellent communication and presentation skillsMust be personable and enjoy working with people in an entirely customer-facing roleKnowledge of project management/delivery methods and toolsOrganized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructuredDemonstrated ability to work both collaboratively as part of a team and independently with minimal supervisionStrong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issuesWork logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalationComfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systemsExperience in the Food & Beverage or Consumer Packaged Goods domain preferredExperience with Salesforce (or other CRM) desiredAbility to travel (job requires up to 30% travel)Comfortable working as needed in a remote environment with video-conferencing toolsExcellent management and supervisory skills.Excellent verbal and written communication skills.Extensive knowledge of customer service procedures and principles.Organized with attention to detail.Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.Ability to coach and mentor client service representatives. #J-18808-Ljbffr
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Client Services Director
4 weeks ago
Delta, Canada Targeted Talent Full timeA client services firm in Metro Vancouver is looking for a Client Services Manager/Director to oversee customer success employees. Duties include managing the service team, ensuring adherence to quality standards, and training staff. Candidates should have a Bachelor's degree and substantial client service experience, particularly in supervisory roles. The...
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Client Services Manager or Director
2 weeks ago
Vancouver, Richmond, Delta, Surrey, White Rock, Canada Targeted Talent Full timeJob Summary:The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities:Help build the infrastructure and standard operating procedures for the departmentHelp create company guidelines...
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Client Services Manager or Director
2 days ago
Remote|Vancouver|Richmond|Delta|British Columbia|Surrey|White Rock|Coquitlam|Burnaby|New Westminster|Dallas|Portland|Abbotsford|Langley|Mission|North Vancouver|Victoria|Fraser Valley, Canada Targeted Talent Full time $80,000 - $120,000 per yearJob Summary:The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines...
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Field Service Manager
2 weeks ago
Delta, Canada Quench Full time**About Quench** **About Culligan** **About the Role** Reporting to the Director of Field Service & Supply Chain, the Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their...
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Client Service Administrator
3 days ago
Delta, British Columbia, Canada Demant Group Full time $45,000 - $70,000 per yearAbout HearingLife Canada: HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign ), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the...
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Client Service Administrator
1 week ago
Delta, Canada Hearinglife Ltd. Full timeHearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and...
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Manager, Housekeeping Services
2 weeks ago
Delta, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...
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Client Service Representative
21 hours ago
Delta, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Client Service Representative
3 days ago
Delta, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Manager of Information Technology Services
1 week ago
Delta, Canada School District #37 (Delta) Full time**Delta School District** **Inviting Applications for the Position of** **Manager**of** Information Technology Services** **- Delta School District is honored to be working and learning on the traditional territory of the Tsawwassen and Musqueam First Nations and all of the_ _hənqəminəm_ _speaking people who have been stewards of this land since time...
