Guest Services Manager
3 weeks ago
OverviewGuest Services Manager at Gateway Casinos and Entertainment Limited. The role oversees all Guest Services & Tables operations, ensures guests receive fast and flawless service, and complies with regulations governing monetary transactions. It requires a self-motivated leader who mentors staff and fosters teamwork and open communication, with strong organizational skills and attention to detail.Key ResponsibilitiesManages and supports team performance in the delivery of Guest Services activities, providing instruction, assigning duties, and evaluating performance.Acts as the senior-most leader/decision maker on the gaming floor, as applicable.Promotes a positive, safe and efficient work environment with an open-door policy.Oversees human resources activities such as training, coaching, performance feedback, safety and recruitment.Provides oversight for Gaming and Marketing player transactions; handles player outcomes and game irregularities and ensures effective delivery of all loyalty program elements.Resolves escalated customer experience issues, collaborating with other departments as required.Ensures regulatory requirements are met and instances of non-compliance are reported and resolved.Collaborates with team members to plan and execute marketing initiatives, promotions and gaming floor projects.Keeps the team and other departments up to date with current promotions, events and projects.Assists with tracking and evaluating performance of games and promotions.Remains focused on optimizing financial performance by delivering a superior guest experience, recommending process improvement opportunities, identifying cost reduction opportunities, controlling costs and maintaining high departmental standards.What You BringExceptional leadership skills and familiarity with a high-volume, fast-paced, shift-work environment.Strong dispute resolution skills.Exceptional organizational, interpersonal, analytical, communication, customer service and problem-solving skills.Proficiency with typical office PC applications.Post-secondary education in Gaming, Hospitality, Service, Marketing.Completion of a management training program is an asset.Minimum five (5) years’ experience in the gaming industry with minimum three (3) years management experience.Marketing and promotions & Tables experience is an asset.The ability to obtain registration as a category 1 Gaming Assistant with the Alcohol and Gaming Commission.Fast Track Internal Application ProcessGo to www.gatewaycasinos.com/mygrowthEnter: Username “gateway” and password “growth”Upload: resume and/or cover letterAnswer: Yes to question, “Are you a Current Gateway Employee?” And indicate: Which casino site you work at.Equal OpportunityGateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Gambling Facilities and Casinos #J-18808-Ljbffr
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Guest Services Manager
2 weeks ago
Point Edward, Canada Gateway Casinos & Entertainment Full timeOverviewFull TimeWage: $79,405 annuallyThe Gateway to Your FutureIn a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and...
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Guest Services Manager
2 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeOverview Guest Services Manager at Gateway Casinos and Entertainment Limited. The role oversees all Guest Services & Tables operations, ensures guests receive fast and flawless service, and complies with regulations governing monetary transactions. It requires a self-motivated leader who mentors staff and fosters teamwork and open communication, with strong...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
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Point Edward, Canada Gateway Casinos & Entertainment Full timeOverview Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork...
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Guest Services Manager
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Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeOverviewGuest Services Manager at Gateway Casinos and Entertainment Limited. The role oversees all Guest Services & Tables operations, ensures guests receive fast and flawless service, and complies with regulations governing monetary transactions. It requires a self-motivated leader who mentors staff and fosters teamwork and open communication, with strong...
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