Program Manager

Program Manager - Community Housing (Medically Fragile)Cheshire Homes Society of B.C (CHSBC) has an exciting and challenging growth opportunity. We are currently recruiting for the position of Program Manager - Community Housing (Medically Fragile).The successful applicant will work as theProgram Manager for our group home in Port Coquitlam with 5 medically fragile clients. If you have a passion for supporting clients to reach their maximum level of independence, and leading programs to perform at a high level, then this position is for youJob Summary:The Program Manager oversees the rehabilitation programs and client care at our medically fragile program, and liaising with client’s support networks, professionals, and funding agencies. Under the direction of the Head of Client Services, the Program Manager, implements and evaluates client care for the medically fragile clients to promote quality of life in accordance with the competency guidelines and standards of practice, and CHSBC’s Mission, Vision, and Values. With a focus on a person-centered approach, the Program Manager facilitates a positive, caring environment where excellent care standards, client-centered care and team morale are optimized. The Program Manager oversees the training and supervision of the employees maximizing and steering individual and team performance, as they foster and exemplify a culture of inclusion.Duties and Responsibilities:Oversees the client programs, including the client schedules, independence programs, house and individual menus, medication programs, client health, log books, and monthly reports.Assesses and documents according to CHSBC guidelines, the physical, psychosocial and cognitive status of clients and consults with Head of Client Services and the Registered Nurse as necessary.Identifies and reports changes (expected and unexpected) in resident status to the appropriate members of the interdisciplinary team.Provides ongoing training and supervision of the program staff by performing duties such as providing orientation training, ongoing feedback (including discipline and termination), annual performance appraisals, chairing staff meetings, scheduling work and maintaining timekeeping and attendance records.Manages the staff in providing client care as required and helping to set priorities and enforces care plans in order to ensure quality of care and the safety and well-being of clients.Communicates and liaises with the Head of Client Services regarding pre-assessment of potential clients, client psycho-social rehabilitation programs and developing and revising Individual Service Plans.Collaborates with the Head of Client Services, the Registered Nurse, the Dietitian, clients, and other members of the interdisciplinary team to assess, plan, implement and evaluate care for the clients, including: Reports significant changes in a client’s condition to Head of Client Services and Registered Nurse. Participates as a member of the interdisciplinary team by leading the development, implementation, assessment and evaluation of clients Individual Support Plans, and Individual Program Plans, including regular review and updating according to CHSBC policies and procedures.Oversees the admission, discharge and transfer of clients according to CHSBC policies and procedures. Writes progress reports and discharge reports as required by the funding source for all clients (usually quarterly).Liaises with the funding source, therapeutic team, supports and client, by setting up regular team meetings to discuss case planning, client progress and adjusting decisions to meet the client’s health needs and independence goals by evaluating and identifying actual or potential limitations and strengths.Ensures that clients, families and support networks are educated on clients’ rights and programs. Advocates for clients and families to protect and promote their rights to autonomy, respect, privacy, dignity and access to informationSupervises the administration of medication and record keeping for medications according to competency guidelines and standards of practice.Maintains accountability standards as set by licensing and pharmacy regulations.Facilitates the work of the Occupational Health and Safety committee and ensures inspections are done and safety issues are addressed immediately.Adheres to the program budget by overseeing the petty cash expenditures and submitting them to the head office monthly. Tracks client spending and maintains a log of client finances.Participates in the Manager on-call program when assigned.Adheres to Cheshire Homes Society of B.C.’s guiding principles, mission, vision and values statements, policies and procedures and complies with Confidentiality guidelines.Follows the guidelines set out in the collective agreement consulting with the Head of Client Services and the Human Resources Generalist when necessary.Performs all other duties as assigned.Qualifications:Education, Training, Work ExperienceCompletion of a 2 year post secondary program (diploma) in a related fieldRecent related supervisory experience of one to three years or an equivalent combination of education, training and experienceCurrent full practicing licensure with the College of Licensed Practical Nurses of British Columbia. (CLPNBC) or working towards becoming an LPN considered an asset.Emergency First Aid for residential group homes or equivalent & CPR level AExcellent written and spoken English skillsAbility to use the computer, MS Office, email, internetClass 5 Drivers License and the use of a personal vehicleSkills and Abilities:Physical and mental ability to carry out the duties of the positionAbility to work independently and in cooperation with othersAbility to communicate effectively in English, both verbally and in writingAbility to plan, organize and prioritizeAbility to superviseAbility to follow direction and instructionAbility to observe and recognize changes in clients including triggers for anger/depressionAbility to identify effective methods of behavioral compensatory strategiesAbility to establish and maintain rapport with staff, clients, client’s support networks, professionals, and funding agencies.Business writing skills, including the ability to typeAbility to analyze and resolve problemsConflict resolution and crisis intervention skillsAbility to interpret and apply policies and proceduresAbility to develop and enforce care plansTerms of Employment:Permanent Full TimeDays/Hours of Work:Salaried position. Typically, business hours throughout the week; however, days/hours are adjusted to meet operational requirements.On Call Requirements:The position is required to participate in scheduled Manager On-Call shifts, including evenings and weekends.Wage range: $65,000 - $69,000To apply, please submit your Cover Letter and Resume outlining your qualifications for this position toapply@cheshirehomes.ca by 5 pm on July 28, 2025 #J-18808-Ljbffr