Billing Administrator | Oakville Hydro

Oakville Hydro delivers reliable and safe electricity to more than 77,000 individuals, families, and businesses in the Town of Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well‑being of the Oakville community. Oakville Hydro is a two‑time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association. Oakville Hydro has also been recognized as one of Canada’s Safest Employers. At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer‑focused, team‑oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses. Successful Oakville Hydro Employees Are customer‑centric – they understand and embrace the role of delivering exemplary serviceLead – they lead by example through their actions and attitudesInnovate – they look for opportunities to improve, do things differently, and add value for our customers and businessCommit to Excellence – in all that they do We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered: Potential to lead innovative projects and initiativesCareer path exploration and development opportunitiesOpportunities to get involved with teams and charitable events that support the communityComprehensive total reward package Billing Administrator About the Role We are looking for dynamic individuals with exceptional customer service and technical skills. The Billing Administrator is accountable for supporting the Customer Service and Billing departmental functions, including answering customer inquiries, receiving, and collecting data for the purposes of billing, and production of timely and accurate customer bills. Duties include Respond to customer inquiries and complaints in person, by phone, and in writingReceive, interpret, and summarize customers’ requests (including lawyers) to finalize existing billingsReview and process customer forms, and requestsInitiate the process adjustments to customer accountsComplete Validation, Estimation, and Editing (VEE) of meter read data and reports (electric and water) in preparation for billingUpdate electric and water readings in Northstar, as requiredVerify, change, and enter water meter information into the Northstar systemProcess regular on‑cycle billing and final billingProcess customer paymentsAdminister permits, and schedule disconnections and reconnectionsAdminister the collection process for overdue accountsCommunicate with stakeholders to ensure timely and accurate processing of customer meter to cash transactionsOther duties as assigned by supervisor Required Skills, Qualifications and Experience Grade 12 high school or equivalentMinimum of 2 years’ experience in a Billing and/or Customer Service environmentExperience with billing procedures, schedules, and adjustments would be an assetIntermediate working knowledge of personal computers including Windows based software such as Outlook, Microsoft Teams, Excel, Access, Power Point, etc.Working knowledge of customer information systems (e.g., Northstar) would be an assetStrong accounting skillsWorking knowledge of billing and adjustment proceduresSolid understanding of reading and billing scheduleStrong decision making and problem‑solving skills related to electricity and water consumption to produce accurate billingExcellent written and verbal communication skillsExcellent time management and organization skillsStrong interpersonal skills and the ability to use tact and discretion when interacting with internal and external customersDisplays a keen attention to detail and can prioritize accordingly in a demanding and fast‑paced environmentEmbraces a culture of innovation and continuous improvementIs a fast learner who can adapt to an ever‑changing environmentIs agile, responsive, and displays a sense of urgency Other Success Factors Be a Brand ambassador – enable, engage, encourage, and exemplify the behaviours and attitudes of the brandStay a step ahead – make a priority to be in‑tune with key industry disruptions, such as electrification of transportation, grid modernization, and Smart GridCommunicate – stay informed of company events, industry news, and advancement in technologiesIs customer‑centric and displays an attitude of commitment and excellence with service deliveryHave a futuristic and proactive mindset with the ability to foresee problems and act as requiredBe a creative thinker with strong planning, organization, and execution skillsHave strong planning and problem‑solving skills with the proven ability to identify, analyze and correct unusual occurrences within systems and consider all relevant information when making a decisionDisplays keen attention to detail and prioritize accordingly in a demanding, fast‑paced environmentIs a fast learner who can adapt to an ever‑changing environmentExcellent interpersonal and communication skillsEmbraces a culture of innovation and continuous improvement How to Apply Please send your resume with the position title in the subject line, to PeopleandCulture@oakvillehydro.com Oakville Hydro is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Oakville Hydro will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require. #J-18808-Ljbffr