Senior Learning Specialist

Select how often (in days) to receive an alert:Jobs by Category: OperationsJob Function: Planning and AnalysisStatus: Full TimeSchedule: RegularDescriptionDesign tomorrow's learning experiences today.Join our team and what we'll accomplish togetherCSD Learning Solutions is a team of highly skilled professionals committed to driving continuous learning and growth for our most valuable resource, our TELUS technician teams. We embrace lean and agile methodologies to help drive efficient and effective learning experiences, with a focus on providing the right training, at the right time, using the right methodology. We are continuously looking for opportunities to innovate and introduce new digital learning formats into the learning experiences that we create. We celebrate our failures and see them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business-learning needs.As a Senior Learning Specialist, you will play a critical role in learning content strategy and execution using adult learning concepts to ensure that technicians receive the training required to be successful in the roles.What you’ll doLead the full instructional design lifecycle from needs analysis to evaluationConduct a learning needs analysis to gather stakeholder and business requirements, determine competencies, and make recommendations on the ideal blend of modalities.Design and develop cutting-edge learning solutions across multiple modalities (in-person, virtual, and hybrid)Build competency and role based learning paths (curriculums)Create engaging multimedia content including e-learning modules, videos, and job aidsDevelop adaptive and personalized learning experiencesPartner with stakeholders and subject matter experts to create impactful learning experience recommendationsCreate work-back schedules and track project milestonesManage multiple learning development projects simultaneouslyImplement data-driven approaches to measure and enhance learning effectivenessDrive innovation in learning technology and methodologiesLeverage AI tools to enhance work processes and learning solutionsMentor, train and support Learning Specialists on the teamQualificationsWhat you bringProven experience in instructional design, content development, and learning strategy with demonstrated expertise in ADDIE and SAM modelsAdvanced skills in e-learning authoring tools (Articulate 360), LMS platforms, and video development tools (Google Vids, Vyond)Strong project management and organizational skills with proven track record of successful project delivery and ability to support multiple training initiatives simultaneouslyOutstanding written and verbal communication skills with excellent stakeholder management capabilities and technical/business writing proficiencyComprehensive multimedia design and video development capabilities with strong visual design skillsStrong portfolio showcasing diverse learning solutions with excellent attention to detail and quality standardsCreative problem-solving approach with ability to think outside the box for innovative learning solutionsExperience with AI and machine learning applications in learning environmentsData analysis and learning analytics experience to inform decision-makingGreat-to-havesContinuous learning mindset and adaptability to emerging educational technologies3+ years in training strategy/operational excellence or Bachelor's degree in Business, Training & Development, or related fieldTelecommunications industry knowledgeSalary Range: $72,000-$108,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in-office, virtually or a combination of bothGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunitiestodevelop your skillsAnd much more …A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.OperationsWe’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.We are honoured to be recognized1.4MDays volunteered in our communities.70%Team members that work at home or are mobile.15.2Million customers that TELUS is serving across Canada.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr