Supervisor, Operations

The MWISI Operations team is seeking a dynamic individual to serve as a centralized point of contact for our Insurance Case Coordination team and SegFund Coordinator. Reporting to the Director of Insurance Operations and Service, the Supervisor will be responsible for coaching and mentoring SegFund and Case Coordinators, as well as managing escalated situations. This role provides a critical link between our MWISI Advisors and the Coordination teams, ensuring seamless operation and exceptional service delivery. Position Responsibilities: Effectively communicate the status of our Service Levels daily Provide feedback for corrective measures in response to internal and external audits Maintain and enhance inter-department relationships with collaborative efforts Set and enforces clear expectations for job performance on quality and productivity, and associate behavior Conduct regular team meetings to review processing issues, educate staff on upcoming initiatives, clarify department performance expectations, and support a team-based approach to the work of the department Monitor and manage daily workflow Support all employee engagement activities Assist in department risk initiatives to maintain focus on risk mitigation Can act as a project lead on large scale administrative projects Lead and mentor the SegFund Coordinator and Case Coordination team to ensure high performance and adherence to service standards. Act as a central point of contact for coordinators, providing guidance, support, and motivation. Facilitate effective communication within the team and with MWISI Advisors to ensure alignment and understanding. Handle escalated cases and work collaboratively to resolve complex issues. Collaborate with the Director of Insurance Operations to identify and implement opportunities for improving service quality and enhancing our value proposition. Foster a positive team environment that encourages professional growth, learning, and development. Other duties as assigned Preferred Qualifications: Prior experience in a supervisory or exemplary performance as a tenured associate BA/BS or some post-secondary education Leverage skills, experience, and networks to develop staff to meet aggressive performance and professionalism benchmarks Disciplined and able to carry out assigned responsibilities with minimal supervision Possess a global perspective on the business and impacts to other business units Propensity to understand and mitigate risk. Identify needs for controls Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted. Proven writing skills and ability to provide feedback, written and verbal When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。 Referenced Salary Location Halifax, Nova Scotia Working Arrangement ハイブリッド勤務 Salary range is expected to be between $55,050.00 CAD - $91,750.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr