Security Service Agreement Renewal Rep

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away  What we offerCompetitive salary and commission PlanPaid vacation/holidays/sick time - Available from day oneComprehensive benefits package including medical, dental, and vision care - Available from day oneExtensive product and on the job/cross training opportunitiesWith outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policyCompany vehicle​Check us out:  A Day in a Life at Johnson Controls http://youtu.be/pdZMNrDJviYBuild your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks awayWhat we offerCompetitive salaryPaid vacation/holidays/sick timeComprehensive benefits package including, medical, dental, and vision care - Available day oneCompany vehicleEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyCheck us out: https://youtu.be/pdZMNrDJviYWhat you will doThe primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.How you will do itAdhere to current Johnson Controls policies, procedures, products, programs, and services.Manage all retention activities within an assigned service agreement customer base of $3M-$5M.Responsible for retention, customer satisfaction, and growth within the customer base.Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).Interface effectively with district operations to deliver and improve service delivery.Determine customer needs and develop sales strategies to meet those objectives.Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.Identify opportunities to optimize contract terms, pricing, and service levels during renewals.Work closely with front sales team to address customer needs in terms of upgrades or expansionReport progress and metrics to operation and corporate teams on a weekly and monthly basis.What we look forRequired3 years or more in the physical security industry (maintenance or monitoring) in CanadaExperience dealing and negotiating contractsHigh school diploma or professional training certification in the fire alarm domain.Ability to travel up to 40%.PreferredHighly motivated and success-driven.Excellent communication skills and ability to quickly qualify opportunities.High degree of self-discipline. Independent, creative thinker.Ability to sell intangible services.HIRING HOURLY RANGE: $24.10-$34.87 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us#L1-GP1