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Administrative Coordinator
4 months ago
Job Number
Job Category Administrative
Location Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Job Summary:
Directly reporting to Guest Services Director, Operations Administrative Assistant will support department heads and the team in the implementation and use of administrative & operational tools, processes, and practices to ensure the effectiveness and efficiency of day-to-day operations as the point of contact, by playing a liaison role within the company.
Responsibilities:
· Develop and/or update processes and tools for monitoring day-to-day hotel operations to ensure efficiency and effectiveness.
· Work in collaboration with leaders on all operational procedures.
· Use Qpower and other systems to help team with increasing departmental scores.
· Contribute to the development and/or update of operational policies and procedures.
· Champion BLT program and assist the presentation of BLT trainings for new hires and managers.
· Monitors our software applications for any requests such as iCloud account access, TAASTA, and displays the summary for groups for restaurant and banquet, purchase the supplies by using the P-Card for operation needs.
· Ensures to request the order for the work cell phone and office supplies and create badges.
· Present in the operational meetings to take the meetings.
· Assists the guest services team by providing support on administration of daily operations including:
- Coordinate guest satisfaction survey results and comments.
- Add customer feedback to GXP.
- Keep an eye on gift shop inventory and ensure all items are in place.
- Manage dates in coordination with the chef.
- Assist Guest service team with printing Group Summaries.
- Make purchases with PCARD.
· Manages the gift shop inventory and assist to display the items.
· Coordinate the invoice payments for all departments and create micro-reports for restaurant, cafe, and room service including the review of purchase orders via hotshop.
· Assist the restaurant and banquet team for recurring purchase order such as bands, uniforms, linens SAQ for all alcohols, create the cocktail list and book for bartender and update the menu changes (lunch, dinner, wine list, cocktail, promos, etc.) by monitoring the inventory.
· Support the kitchen team to keep requisition sheet up to date and create usage logs for menu items, update the product price from food suppliers and label codes for food storage and place all food order by provided chef and/or sous-chef.
· Standardize the purchase order processes for all departments and streamline the process.
· Ensure to follow the trainings on our software application tools and resources (Micros, Marsha-PMS, Clear Sky, Hot Shoppers, and BLT program).
· Partner with all department heads to ensure creating and maintaining the best internal customer service and coordination.
· Perform all other administrative duties or special projects, as required.
Competencies:
· Maintain harmonious and professional relationships with all departments.
· Speak with others using clear and professional language.
· High level of adaptability and ability to effectively manage multiple priorities in a fast-paced, ever-changing environment.
· Meticulous attention to detail.
· Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
· The highest level of integrity and transparency.
· Strong interpersonal skills to work with multifunctional teams.
· Experience in a hospitality organization is an asset.
Education and Experience
· High school diploma or GED; 2-3 years’ experience in the hotel, operation management, or related professional area.
OR
· 4-years degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, event management, or related professional area.
We are looking for individuals with exceptional interpersonal, organization, and communications skills. Someone who can successfully multi-task in a fast-pasted environment, is proactive, creative, and enjoys working in a team environment.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
