Sr. Manager, Implementation and Training

2 weeks ago

Toronto, Canada Loblaw Companies Ltd - Head Office Full time

Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

A t Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?
Sr. Manager, Implementation and Training

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?
As Senior Manager, Implementation and Training, you will lead an implementation team that oversees the development, delivery, communication and execution of the Online Grocery Fulfillment platform and its programs. This team is focused on driving efficient store operations and works with many stakeholder groups to achieve high adoption of new features and a smooth change management process. The Senior Manager, Implementation and Training will establish solutions that continuously grow and engage all colleague and leader capabilities that result in superior customer service. This team will be supported by the Digital Operations Enablement Team for Product, Analytics and Continuous Improvements that enable an elevated colleague experience.

What you’ll do
Work with a variety of stakeholders, business partners and other members of the Loblaw Digital and Online Grocery teams to build effective operational programs that optimize business outcome.
Lead a team that effectively trains and ensures optimal delivery of all content.
Responsible for program training strategy and content, building and leveraging existing and new formats to maximize reach to online grocery colleagues with timely and relevant information
Build work back plans that incorporate change management best practices, providing teams with confidence and support during execution of new and existing programs
Measure effectiveness of all platform and program roll outs to inform next strategies.
Identify opportunities for continuous improvement that line up to our overall Business Strategy
Act as a key SME for in store Online grocery operations to influence improved ways of working and outcomes that focused on providing superior experiences for our customers
Establish increased awareness of Digital programs across the Loblaw organization through interactive programs to engage leadership teams.
Travel across Canada as needed (up to 40%) to support program rollout.

Does this sound like you?
Ability to handle multiple priorities and projects at a time
Strong organizational and time management skills
Curious mindset with strong problem-solving and critical thinking ability
Excellent listening, communication, and presentation skills
Ability to analyze data to influence an outcome or action plan
Understanding and genuine concern for meeting the needs of the customer/colleague
Ability to build strong relationships with various stakeholder groups, internal, and external partners
At least 5 years of experience in retail operations
At least 2 years of project management experience
At least 3 years supervisory/management experience

How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.
Apply today.

Employment Type:
Full time
Type of Role:
Regular
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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