Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workst

1 week ago


Edmonton, Canada S.i. Systems Full time

Our client is seeking a Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment.

Responsibilities:
Analyze, diagnose, and resolve critical issues across servers, storage systems, workstations/laptops, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems, using advanced remote management tools.
Serve as a senior resource, providing technical guidance to junior support analysts, reviewing escalated tickets, and establishing best practices for issue resolution.
Collaborate closely with the Service Desk, third-party vendors, and internal IT teams to resolve high-impact issues, ensuring continuity of service across interconnected systems.
Lead the documentation of complex issue resolutions and client-specific configurations in PSA (Autotask) and documentation platforms (e.g., ITGlue). Drive process improvements in documentation practices to enhance knowledge sharing within the team.
Conduct detailed analyses of network issues and implement optimizations for network performance and reliability, supporting Fortinet, Active Directory, DNS, DHCP, File Servers, Group Policy, and network monitoring systems.
Act as a senior point of contact for clients, communicating updates on high-severity issues, scheduled downtimes, and the status of resolution efforts with clarity and professionalism.
Communicate complex technical details and solutions in a way that’s accessible to clients and team members without a technical background, ensuring all stakeholders have a clear understanding of system issues and resolution plans.

Must-Haves:
10+ years of technical support expertise
Analyze and resolve ticket critical issues encompassing servers, storage, workstations/laptops, backup systems, LAN/WAN infrastructure, routers, switches, firewalls, and operating systems using approved remote management tools.
Proficient in Microsoft ( Exchange, Office 365, Teams, desktop, server operations and administration )
Proficient in diagnosing network issues and supporting network infrastructures such as: Fortinet, Active Directory, DNS, DHCP, File Servers, Group Policy, User Accounts, Network Infrastructure Monitoring
4+ years with MSP industry experience

Nice-to-Haves:
Based in Edmonton
Certifications and/or bachelor’s degree to support experience.
Visualization and security technology experience
Storage and backup technology experience

Apply



  • Edmonton, Canada S.i. Systems Full time

    Our client is seeking aSenior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment.Responsibilities: Analyze, diagnose, and resolve critical issues across servers, storage systems, workstations/laptops, LAN/WAN infrastructure, routers, switches, firewalls, and...


  • Edmonton, Alberta, P5J, Edmonton region, Canada S.i. Systems Full time

    Our client is seeking a Senior Technical Support Specialist to analyze and resolve ticket issues related to networks, workstations, operating systems in a Microsoft environment. Responsibilities:Analyze, diagnose, and resolve critical issues across servers, storage systems, workstations/laptops, LAN/WAN infrastructure, routers, switches, firewalls, and...


  • Edmonton, Alberta, Canada Bisoft Consulting Services Inc. Full time

    Job Description:We are seeking an experienced Technical Support Specialist to join our team at Bisoft Consulting Services Inc.About the Role:This is a permanent, full-time position that requires a strong background in technical support, with a focus on application and network services. As a Technical Support Specialist, you will be responsible for providing...


  • Edmonton, Alberta, Canada ALBERTA LTD Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at ALBERTA LTD. In this role, you will provide technical assistance to users experiencing difficulties with computer systems, networks, and internet connectivity.Key ResponsibilitiesProvide timely and effective support to resolve user issues related to computer systems,...


  • Edmonton, Alberta, Edmonton region, Canada MVP Talent Corp Full time

    Senior Technical Support Analyst MVP Talent Corp is the name in Professional Corporate Recruitment, offering several decades of experience providing quality services in a timely fashion. Our client, a major law firm, is looking for an in-house Senior Technical Support Analyst to provide high-quality first-level support, ensuring efficient operation of...


  • Edmonton, Alberta, Canada Bisoft Consulting Services Inc. Full time

    Job SummaryWe are seeking an experienced Senior Technical Support Specialist to join our team at Bisoft Consulting Services Inc. As a key member of our technical support group, you will provide top-notch assistance to our clients, ensuring their technical issues are resolved efficiently and effectively.About the RoleThis is a full-time position, working 35...


  • Edmonton, Alberta, Canada beBee Professionals Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at beBee Professionals in Edmonton. The successful candidate will be responsible for providing technical support to our clients, analyzing customer needs, and developing solutions to meet those needs.Key ResponsibilitiesProvide technical support to clients via...


  • Edmonton, Alberta, Canada ALBERTA LTD Full time

    At ALBERTA LTD, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will play a vital role in providing timely and effective assistance to our users.We offer a competitive salary of $$60,000 per year, commensurate with experience, plus benefits and opportunities for career growth.About...


  • Edmonton, Alberta, Canada KNG Technical Inc. Full time

    **KNG Technical Inc. - Edmonton, AB Job Opportunity**Job Title: Senior Technical Support SpecialistWe are seeking an experienced Senior Technical Support Specialist to join our team at KNG Technical Inc. in Edmonton, AB.About the Role:This is a full-time position providing technical support to our existing automation team and customers in Alberta.The...


  • Edmonton, Alberta, Canada tappCONNECT Full time

    The role of a Network Support Specialist at tappCONNECT is to provide top-notch technical assistance to our employees. In this position, you will be the go-to expert for all things IT-related.Job DescriptionWe are seeking a highly skilled and experienced Network Support Specialist to join our team. As a key member of our IT department, you will be...


  • Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time

    Job DescriptionWe are seeking a highly skilled Senior Technical Systems Support Specialist to join our team at AIS WEB TECHNOLOGIES. In this role, you will provide expert technical support to our users, ensuring they have the tools and resources needed to succeed.Key Responsibilities:Provide timely and effective technical assistance to users experiencing...


  • Edmonton, Alberta, Canada Technical Enterprises Ltd. Full time

    At Technical Enterprises Ltd., we are seeking a highly skilled Network Infrastructure Specialist to join our team. The successful candidate will be responsible for maintaining, troubleshooting and administering the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.Key...


  • Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time

    Job DescriptionAIS WEB TECHNOLOGIES is seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our users.ResponsibilitiesRespond to user inquiries and troubleshoot technical issues with computer systems, networks, and...


  • Edmonton, Alberta, Canada Alberta LTD Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team at Alberta LTD. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and resolving technical issues.About the Role:This role is responsible for providing technical assistance to users, including setting up equipment,...


  • Edmonton, Alberta, Canada Epic IT Security Ltd. Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Epic IT Security Ltd. in helping us provide top-notch technical support services to our clients.About the JobThis is a permanent, full-time position with an estimated salary of $55,000 - $65,000 per year, depending on experience and location. The successful candidate will have a...


  • Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time

    At AIS WEB TECHNOLOGIES, we are seeking a skilled IT Infrastructure Technical Support Specialist to join our team.The estimated salary for this position is $55,000 - $65,000 per year, based on industry standards and location considerations.We require a highly motivated individual with excellent technical skills and a passion for delivering exceptional...


  • Edmonton, Canada Corporate Networks Full time

    **Technology Support Specialist, Level 3** **About** **_Corporate Networks_**: A Fort McMurray, Alberta based company that provides end-to-end information technology solutions to K-12, SMB and the enterprise sector. Since 1985, we have built our company on the culture and its core values with the purpose of adding value to the lives of our staff and...


  • Edmonton, Alberta, Canada Champion Petfoods Full time

    About Champion PetfoodsWe are a leading pet food manufacturer with a strong commitment to quality, safety, and innovation. Our team is dedicated to delivering exceptional products that meet the highest standards of nutritional integrity and food safety.Job SummaryWe are seeking an experienced Technical IT Support Specialist to join our rapidly growing team...


  • Edmonton, Alberta, Canada Richie It Solutions Inc Full time

    Job Title: Technical Support SpecialistAt Richie It Solutions Inc, we are seeking a highly skilled Technical Support Specialist to join our team.Responsibilities:* Provide technical assistance and support to users experiencing difficulties with computer systems and networks.* Troubleshoot and resolve issues related to hardware, software, and network...


  • Edmonton, Alberta, Canada ALBERTA LTD Full time

    We are looking for a skilled Technical Support Specialist to join our team at ALBERTA LTD. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.About the JobThis is a permanent full-time position that requires a minimum of 1 year to less than 2 years of experience in a similar role. The...