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Technical Support Analyst

4 months ago


Hamilton, Canada Nexgen IOT Solutions Full time

We're looking for a full-time L1 Support Help Desk Engineer to join our team for an OTT app.

Location: Initially remote, transitioning to in-office work in Hamilton after 2-3 weeks.
Job Type: Full-time

Act as the initial point of contact for end-users seeking technical assistance through various communication channels, such as phone, email.
Document troubleshooting steps, resolutions, and other pertinent information for future reference
Provide remote support to end-users using remote desktop tools or software, ensuring a high level of service quality.